Senior Client Service Officer | Northern District
vor 1 Woche
Senior Client Service Officer | Northern District Homes NSW brings together the housing and homelessness functions of DCJ, the NSW Land and Housing Corporation (LAHC), Aboriginal Housing Office (AHO) and key worker housing functions from across government under one roof. The Senior Client Service Officer (SCSO) provides a broad range of services including applicant, tenancy and property management services and advice to clients, including those with complex support needs. The SCSO role relies on building relationships with the housing service sector including advocates and other stakeholders across the access and tenancy service streams. Location Lismore & Tweed Heads Employment type Talent Pool to be created for Ongoing and Temporary Opportunities; a talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. Salary $99,938 to $110,271 plus superannuation and annual leave loading What You’ll Do The SCSO is required to provide mentorship and support to the client service teams including providing instruction, purpose and direction to Client Service Officers (CSO), and to demonstrate leadership qualities. A strong ethical, client-centred approach is essential in this role. The SCSO role captures a wide range of housing services and requires someone who is proactive, adaptive and ethical. Having exceptional time management will keep you in good stead for the fast‑paced and multifaceted work. What We’re Looking For Ability to work independently and manage own work, both independently and within a team environment. Ability to establish and maintain relationships with internal and external stakeholders. A commitment to teamwork, excellence and continuous improvement. Client service skills with an empathic approach to complex client clients. A strong commitment to customer service. A strong commitment to a positive work culture. Leadership skills and mentorship of others. Creative and thoughtful contribution to understand and provide solutions to complex issues. What We Offer A challenging and rewarding career. Flexible, autonomous work environment. Competitive pay and conditions. Training and development opportunities to build and maintain capabilities. Health & Wellbeing and Employee Assistance Programs. Apply Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 3 pages). Applications close 11:59pm AEST December 14, 2025 Contact For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Justine Niven, Via or If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Robbie Chiplen Via or Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Thank You Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr
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