Customer Relations Specialist

Join Mercedes-Benz and discover your unique role within a workspace designed to maximize your talents. Embrace the opportunity to become your best self in a global automotive company committed to sustainable luxury, alongside visionary colleagues who share your pioneering spirit. Together, we strive for excellence. We are thrilled to offer a permanent, full-time position for a Customer Relations Specialist within our Customer Assistance Centre team. This role is pivotal in ensuring that customers of Mercedes‑Benz Australia/Pacific Pty Ltd ("MBAuP") receive exceptional after‑sales service and support. Collaborating closely with our authorised retail network, brand colleagues, and key business stakeholders, you will have the chance to resolve customer issues in a manner that reinforces our brand promise, fostering lifelong customer loyalty and ultimately driving increased vehicle sales. Key customer services responsibilities Resolve complex, high‑priority customer concerns via phone, email, letters, social media, and website inquiries. Provide specialist automotive technical support guided by our technical team. Assess goodwill financial support for our customers. Assist the Customer Assistance Centre Manager with tasks such as daily stats reports and executive reports. Prioritise tasks, manage time effectively, and meet deadlines. Handle multiple tasks simultaneously, such as answering calls, responding to emails, and managing customer inquiries. De‑escalate tense situations and resolve conflicts effectively. Negotiate solutions with customers and find mutually acceptable outcomes. What you need to be successful A background in case management. Experience within the automotive industry and knowledge of Australian consumer legislation (ACCC). Ability to effectively resolve escalated complex customer complaints. Strong written and verbal communication skills, with a passion for delivering outstanding customer service. Thinking like a customer champion: ability to put yourself in your customer’s shoes, understand their goals, speak up for their needs, and ensure their voice is heard in every decision we make. Why you should apply Team environment: become a key member of a fun and motivated team in a positive, friendly atmosphere. Global organisation: join a large, inclusive, and diverse global organisation. Convenient amenities: enjoy on‑site parking and nearby childcare centres. Embark on a rewarding career with Mercedes‑Benz, where your skills and passion for customer service can truly shine. Apply now and be part of our journey towards excellence Applications close COB Monday December 8th. To express your interest in this position, please submit a Cover Letter and CV as soon as possible (or by latest Monday 8th December). Our team will interview suitable applicants as they apply. Therefore, to ensure you don’t miss this opportunity, please apply sooner rather than later as this role may close without notice. At Mercedes‑Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on‑site parking, employee assistance programmes and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programmes. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA+, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity. #J-18808-Ljbffr