Software Engineer

PROMISE SERVICES PTY LTD – Eastern Creek NSW Job Type: Permanent Position | Full Time Position Title: Software Engineer Employer: Towies Australia Location: Eastern Creek, NSW Employment Type: Full time Salary: $150,000 per annum plus superannuation About Towies Australia Towies Australia is one of Australia’s fastest growing providers of affordable, reliable and cost effective transport and logistics services. The business operates multiple fleets of trucks, including tippers, line haul, flat tops and couriers, delivering construction materials, ambient and refrigerated freight, bulk materials, tow truck services and general logistics across New South Wales and beyond. The company completes over 5,000 deliveries each month and travels more than 1.1 million kilometres, with a strong focus on safety, customer service and on time performance. Towies Australia continually invests in advanced technologies to enhance fleet management, tracking and operational efficiency. The Software Engineer will play a key role in shaping and maintaining the digital systems that support this logistics network and enable safe, efficient, scalable operations. Role Purpose The Software Engineer is responsible for designing, developing, testing and supporting software applications and systems that underpin Towies Australia’s transport operations. This includes internal tools for fleet and route management, customer and job booking workflows, telematics integrations, reporting dashboards and interfaces with third party logistics and compliance platforms. The role combines hands on coding with systems analysis and continuous improvement, ensuring that software solutions are robust, secure, and aligned with Towies Australia’s operational requirements and growth plans. Key Responsibilities Research, consult and analyse business and system needs across transport, warehousing and tow truck operations, including bookings, scheduling, tracking and compliance. Evaluate existing applications, spreadsheets and manual processes to identify limitations, deficiencies and opportunities for automation and optimisation. Translate operational requirements into clear technical specifications, system designs and user stories for internal software solutions and integrations. Design, develop and modify software applications, services and APIs that support fleet management, route planning, job allocation, proof of delivery and customer communication. Integrate systems with GPS and telematics platforms, NHVAS and safety related tools, and any external customer or logistics partner systems as required. Build and maintain data interfaces that consolidate operational information into dashboards and reports covering deliveries, on time performance, utilisation, safety and cost metrics. Ensure that all program code aligns with agreed system designs, quality standards and security practices. Develop and maintain unit, integration and regression tests for critical applications and services. Test, debug, diagnose and correct errors and faults in application code so that systems perform to specification under normal operational loads. Support deployment processes, including automation and version control, to ensure safe and reliable software releases into the operational environment. Prepare and maintain technical documentation, including system designs, API specifications, configuration notes and operational procedures. Produce user facing documentation and quick reference guides for operations, dispatch and administration teams. Provide technical guidance to internal stakeholders regarding software capabilities, limitations and future enhancement options. Collect and analyse operational metrics from applications and integrated systems to identify performance issues, trends and improvement opportunities. Contribute to continuous delivery and continuous improvement strategies that support Towies Australia’s growth in volume, service lines and fleet size. Recommend software upgrades, refactoring work and new tools that enhance safety, efficiency, customer experience and scalability. Implement appropriate access controls, data handling and basic encryption practices within the applications under management. Identify and mitigate software related risks that may affect availability, performance, integrity or confidentiality of operational data. Skills and Experience Experience as a Software Engineer or Software Developer working on complex business or logistics applications. Strong proficiency in at least one modern programming language and associated frameworks, for example Java, C#, Python, JavaScript or similar. Demonstrated experience designing, building and maintaining APIs, web services and integrations between multiple systems. Experience working with relational databases and writing efficient, reliable queries and stored procedures. Background in building dashboards, reporting tools or data pipelines supporting operational teams is highly regarded. Familiarity with cloud platforms, containerisation and CI or CD pipelines will be well regarded. Experience in transport, warehousing, logistics, fleet management or similar asset intensive environments is desirable. Qualifications Bachelor degree or higher in Software Engineering, Computer Science, Information Technology or a closely related discipline, or equivalent industry experience. Additional certifications in software engineering, cloud technologies or data engineering will be considered an advantage. Personal Attributes Strong analytical and problem solving skills, with the ability to understand both technical details and operational realities in a busy logistics environment. High attention to detail and commitment to quality, reliability and safety. Clear and confident communication style, able to work closely with operations, dispatch, management and external partners. Proactive approach to continuous improvement and willingness to own systems throughout their lifecycle. #J-18808-Ljbffr