Member Service Consultant

About the role As a Member Service Consultant, you’ll be the friendly face our member's trust. By listening, understanding their needs, and offering tailored solutions, you’ll connect them with the right banking products and services. This flexible part‑time role is based at our Knox branch , offering between 15 to 32 hours per week , with rosters provided four weeks in advance to support work life balance. In this role, your passion for customer service will be crucial, as we are a customer‑owned organisation dedicated to meeting our customers’ needs. You will be empowered to have meaningful conversations with our customers. You will understand their financial position, goals and aspirations and help align our products to their needs, specialising in personal loans, credit cards, insurance, and financial planning services. As part of our in‑branch customer service team, you will support our members with their everyday banking needs, helping them navigate their financial journey with confidence. You will explain our range of products and services and ensure every interaction is smooth, professional, and personalised. From answering questions to completing documentation accurately, your role is key to delivering a positive and welcoming experience. We’re looking for someone with excellent communication skills, a strong customer‑first attitude, and a genuine passion for helping others. If you're service driven and passionate about helping people, we’d love to hear from you. You’re a natural people person who thrives on delivering outstanding customer experiences. Driven and goal‑oriented, you enjoy going the extra mile to help others, and you take pride in getting things done right. While previous banking experience is great, it’s not essential what matters most is your energy, attitude, and commitment to learning. We offer full, ongoing training to set you up for success, giving you everything you need to build a rewarding career while making a real difference for our members every day. Here’s what you can do for us Help customers navigate our digital services with confidence Identify opportunities to promote relevant products and services Refer customers to our loan specialists when more tailored support is needed Use multiple systems and software to deliver fast, accurate assistance Work as part of a supportive team in a dynamic, customer‑focused environment Build rapport and communicate effectively with customers over the phone Why you'll love working with us People First Bank our new brand says exactly what we’re all about : people. This starts with our team members, and we are committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our customers and our business. You’ll have access to a range of financial and lifestyle benefits to support your success and allow you to be you. Extend your pay with exclusive discounts on banking products and services, and discounts on shopping at hundreds of Australian retailers and services Advance your career with ongoing training, coaching, support and opportunities for secondments and projects Access comprehensive wellbeing support, including our Employee Assistance Program, a mental health wellbeing app, and dedicated wellbeing leave Make a difference with paid volunteering days, Workplace Giving, and participation in a diverse range of community and charitable initiatives Be recognised for your contributions through our peer‑driven recognition program About Us In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited Australia's leading mutual banking organisation and a genuine, customer‑owned alternative to the major banks. We are now on an exciting journey to bring together our products, services, and technology under a single brand People First Bank. We are 100% member‑owned, with 700,000+ customers and 1,900+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian‑based contact centre, and 90 branches across NSW, NT, QLD, SA and VIC, trading under three brands : Heritage Bank, People’s Choice and People First Bank. We exist to create a better future for our customers and the communities in which they live. Supporting our communities is at the heart of everything we do, and when you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our customers, community, and the planet. #J-18808-Ljbffr