Technical Support Specilaist

vor 20 Stunden

Council of the City of Sydney, Österreich Michael Page Australia Vollzeit

Overview Techncial Support Specialist Competitive salary- Global company About Our Client This opportunity is with a well-established, mid-sized organisation in the professional services sector. The company is recognised for its focus on delivering exceptional client outcomes and maintaining a robust technology infrastructure. Job Description Provide first and second-level technical support to end-users through various communication channels. Troubleshoot and resolve hardware, software, and network-related issues promptly. Document and log all support activities in the ticketing system for tracking and reporting purposes. Assist with the installation, configuration, and maintenance of IT equipment and software. Collaborate with the Technology team to escalate and resolve complex issues. Deliver training and guidance to users on technology tools and best practices. Perform regular system checks to ensure optimal performance and security. Contribute to the development of technical support documentation and resources. The Successful Applicant A successful Technical Support Specialist should have: 3+ years experience in IT systems, hardware, and software troubleshooting. Proficiency in supporting Windows operating systems and Microsoft Office Suite. Experience with remote desktop support tools and ticketing systems. Legal industry background is preferred Experience in Cisco and In tap Good communication and stakeholder management skills. Experience in training and mentoring Juniors. What’s on Offer Opportunities for career growth and skill development within the technology department. Supportive and collaborative team environment. Access to ongoing training and resources to enhance your expertise. If you are a motivated Technical Support Specialist looking to make an impact in the professional services industry, we encourage you to apply today #J-18808-Ljbffr

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