Senior Complaints
vor 2 Wochen
Senior Complaints & Information Officer - Metropolitan North Region Are you an exceptional writer with strong attention to detail? Do you have an interest in preparing correspondence and meeting legislative and procedural decision‑making timelines in response to appeals and complaints? The Metropolitan North Region Communication Team is seeking a motivated and collaborative team player to join our dynamic team. In this role you will prepare high‑level written correspondence, contribute to the region's response to ministerial and departmental matters, and ensure all communications reflect the department's values and commitments. About the Department of Education Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work‑life balance. Key responsibilities Prepare correspondence, briefs, reports and other material in response to enquiries, complaints and appeals to support the Regional Director to exercise legislated decision making in line with delegated responsibilities. Establish and maintain strong working relationships and networks with internal and external stakeholders to ensure the delivery of exemplary customer service and the achievement of results. Develop responses to a range of enquiries, complaints, appeals and matters which are brought to the attention of the Minister, Director‑General, Regional Director and other senior executive officers. Coordinate information required by the Regional Director, including briefings and reports and maintain high quality record keeping, data analysis and confidentiality. Undertake research, analysis, monitoring, review and evaluation of ministerial and executive correspondence and complaints to ensure outcomes are achieved within set timeframes. Provide authoritative timely advice to the Regional Director, Executive Director Regional Operations and other senior officers on matters relating to legislation, departmental policy and procedure. Provide high quality and responsive service delivery to customers and stakeholders. For a full list of responsibilities, please view the role description. Qualifications and skills Demonstrates excellent written and analytical skills. Understands or is able to interpret legislation, policy and departmental procedures. Works effectively in a fast‑paced environment with competing priorities. Thrives in a team culture that values integrity, professionalism and outcomes for Queensland students. Application requirements Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history). Attach a 2‑page written statement in response to the attached role description. We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. Additional information Seniority level: Not applicable Employment type: Full‑time Job function: Engineering and Information Technology Industries: Government Administration #J-18808-Ljbffr
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APS6 Senior Complaints Officer
vor 3 Wochen
City of Brisbane, Österreich Administrative Review Tribunal VollzeitJoin to apply for the APS6 Senior Complaints Officer role at the Administrative Review Tribunal . Location: Adelaide, Brisbane, Canberra, Hobart, Darwin, Perth, Melbourne, Sydney. Remuneration Annual salary range: APS6 – $94,563 – $106,394 p.a., plus a generous employer superannuation contribution of 15.4%. About the role The Senior Complaints Officer...
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APS6 Senior Complaints Officer
vor 3 Wochen
City of Moreton Bay, Österreich Administrative Review Tribunal VollzeitJoin to apply for the APS6 Senior Complaints Officer role at Administrative Review Tribunal 1 day ago Be among the first 25 applicants Join to apply for the APS6 Senior Complaints Officer role at Administrative Review Tribunal Administrative Review Tribunal provided pay range This range is provided by Administrative Review Tribunal. Your actual pay will be...
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APS6 Senior Complaints Officer
vor 3 Wochen
City of Hobart, Österreich Administrative Review Tribunal VollzeitJoin our team as an APS6 Senior Complaints Officer! This exciting, ongoing role within the Governance team at The Administrative Review Tribunal can be located in either Adelaide, Brisbane, Canberra, Hobart, Darwin, Perth, Melbourne and Sydney Remuneration The annual salary range for the position is APS6 - $94,563 - $106,394 p.a., plus a generous employer...
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APS6 Senior Complaints Officer
vor 3 Wochen
Council of the City of Sydney, Österreich Administrative Review Tribunal VollzeitJoin to apply for the APS6 Senior Complaints Officer role at Administrative Review Tribunal Administrative Review Tribunal provided pay range This range is provided by Administrative Review Tribunal. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$94,563.00/yr - A$106,394.00/yr Join our...
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Senior Advisor, Issues
Vor 2 Tagen
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitSenior Advisor, Issues & Complaints Resolution Base pay range A$129,464.00/yr - A$142,665.00/yr About us SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and...
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Senior Advisor, Issues
Vor 4 Tagen
Council of the City of Sydney, Österreich Death Notification VollzeitSenior Advisor, Issues & Complaints Resolution Join SafeWork NSW and lead best‑practice complaints management that strengthens trust and transparency. Clerk Grade 9/10 with a salary range of $129,464–$142,665 plus super. Ongoing/Permanent role based in Parramatta or Gosford NSW. About us SafeWork NSW is the state's workplace health and safety regulator....
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Senior Health Investigations Lead
Vor 4 Tagen
City of Brisbane, Österreich Queensland Government VollzeitA government department in Queensland is seeking a Senior Investigations Officer responsible for undertaking high-quality investigations of health service complaints. You will mentor staff and ensure investigations are conducted efficiently. Ideal candidates will have strong communication skills and experience in complex investigations. The role includes...
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Incident and complaint officer
vor 3 Wochen
City of Brisbane, Österreich SS&C Technologies VollzeitIncident and Complaint Officer – SS&C Technologies As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely...
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APS6 Senior Complaints Officer
vor 3 Wochen
Council of the City of Sydney, Österreich Administrative Review Tribunal VollzeitApplications Close: 27/11/ :45 PM Occupation: Strategy, Communication and Governance Location: Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan Work Type: Ongoing - Full Time Join our team as an APS6 Senior Complaints Officer This...
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Complaints Intake and Resolution Officer
vor 6 Stunden
City of Brisbane, Österreich Queensland Government VollzeitComplaints Intake and Resolution Officer Join to apply for the Complaints Intake and Resolution Officer role at Queensland Government The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional...
