APS6 Consumer Experience Analyst, Data Standards Body

APS6 Consumer Experience Analyst, Data Standards Body This is an exciting opportunity to work in the Data Standards Body (DSB) and across government to deliver high quality regulatory standards. The DSB supports the Data Standards Chair who is responsible for making the Data Standards that are necessary for the effective operation of Australia’s Digital ID System and the Consumer Data Right (CDR) regulatory frameworks. The DSB is part of Treasury’s Digital, Competition and Payments Division in Markets Group. Further information about the CDR and Digital ID Data Standards, for which the Data Standards Chair is responsible, can be found on the DSB’s website: Data Standards Body. The Data Standards set requirements for entities to build to and comply with in order to share data in compliance with the regulatory frameworks of the CDR and Digital ID. The DSB does not receive, store or analyse any data captured in accordance with the Data Standards. The Customer Experience (CX) Analyst will support the DSB by contributing to the development of CX Standards, which facilitate the CDR by acting as a specific baseline for implementation, and the CX Guidelines, which provide guidance and examples for how to put key standards and CDR Rules into effect. The key duties of the position include: Responsibilities for this position include but are not limited to Assist the development and maintenance of CX technology guidelines, standards and reference architectures to support consistent, high quality customer experiences across digital and non-digital channels. Work collaboratively with ICT, design, data and CX teams to ensure technology solutions align with user needs and organisational priorities. Draft clear documentation, templates and technical guidance to support implementation of CX standards, including wireframes. Conduct design and research activities to identify and refine priorities to provide CDR consumers with intuitive, informed and trustworthy data sharing experiences. Ensure guidelines incorporate best practices in accessibility, usability, security and data governance. Contribute continuous improvement initiatives to enhance the consumer experience and organisational capability. Desirable Qualifications / Experience The ability to quickly understand the policy and data standards landscape for Digital ID and/or the CDR. Demonstrated experience in developing digital or CX frameworks, standards or governance artefacts. Experience conducting research and design activities to identify consumer experience requirements and test solutions. Familiarity with digital service design or human centred design principles. Experience working with digital tools for the design and delivery of CX standards and guidelines (e.g. GitHub, Notion, Figma or similar) Relevant qualifications or certifications are desirable. Eligibility Employees of the Treasury are required to be Australian citizens and must hold a current security clearance or successfully complete a clearance prior to commencement. Notes This recruitment process is being used to fill an ongoing position. A merit pool may be established to fill future ongoing or non-ongoing, should they become available within 18 months from the date advertised. Getting to know the Department of the Treasury The Treasury is a respected and influential central economic agency. We provide authoritative advice and analysis to the Australian Government on a broad range of economic, fiscal, structural, financial and tax policy issues. We also monitor global economic conditions to make sure Australia is well placed to respond to emerging trends. Treasury provides some of the best opportunities in the public service. Treasury presents a challenging and rewarding career with the opportunity to contribute substantially to Government policy that affects all Australians. The Treasury’s staff are drawn from many professions representing diversity in experience and skills. We seek passionate staff who will work collaboratively to deliver the ideas and advice that will help Australia meet the challenges of the coming years. Treasury offers attractive salaries and employer superannuation as well as a range of other benefits, including generous leave entitlements, salary packaging and a closedown period over the Christmas holiday. The Treasury is a flexible, dynamic and diverse workplace with offices in Canberra, Sydney, Melbourne and Perth. #J-18808-Ljbffr