Senior Enterprise Data

Were looking for a Senior Enterprise Data & Voice Support Engineer who combines technical expertise with a customer-first mindset. In this role youll troubleshoot and resolve complex network and voice issues for Enterprise Government and Wholesale clients ensuring every interaction is clear empathetic and seamless. Youll manage service requests coordinate with carriers and internal teams and maintain high technical standards through continuous learning. If youre passionate about problem-solving collaboration and delivering exceptional customer experiences this is the role for you. This is a full-time permanent role. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday. Join us as we continue to grow and make a mark as the 5th largest telco in Australia Why work for Aussie Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down Our fantastic culture lives and breathes our values : Dont be ordinary be awesome Think BIG No bullsh Be good to people Have fun We are proud to be a B Corp Certified company which means were good to our people our customers and the planet by maintaining the highest standards for social and environmental performance transparency and accountability. We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering. But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine. The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more Celebrating you With monthly rewards and recognition Internal training and resources for you to continue to learn grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Lets talk about you Youre someone who thrives on collaboration and takes pride in creating seamless experiences for others. You value empathy and clear communication and youre passionate about learning and sharing knowledge. You enjoy solving complex problems while keeping things simple for those around you. At least 2 years experience in data networking with a strong focus on routing and switching Certifications such as CCNA / CCNP / CCIE or Juniper equivalent Experience with SIP-based PBX systems and equipment (Cisco 3cx Asterisk Polycom Yealink) and SIP School or equivalent certification A genuine curiosity and commitment to continuous learning and self-improvement A strong desire to provide service that exceeds expectations Experience coaching and mentoring others in a supportive way Solve problems with a thoughtful solutions-focused approach Organise your time effectively and manage priorities Communicate clearly and confidently in writing and verbally Work independently while contributing positively to a team Adapt quickly to changing situations How will you support our Why As our Senior Enterprise Data & Voice Support Engineer youll play a key role in making things easy for our customers and partners. Youll help us deliver on our promise by combining technical expertise with a customer-first mindset ensuring every interaction feels seamless and supportive. Troubleshoot investigate and resolve incidents affecting Enterprise Government and Wholesale services within agreed SLAs Analyse plan and implement service changes with care and precision Keep customers informed with proactive clear and empathetic updates throughout the resolution process Build strong relationships internally and externally always acting in the customers best interests Shield customers from complexity by managing carrier and third-party interactions on their behalf Collaborate with sales account management billing and technical teams to create a smooth experience Escalate issues promptly and manage upstream carrier relationships effectively Maintain and grow your technical expertise through ongoing learning and certifications Ready to join Hit the apply button to submit your application and our fantastic team will be in touch Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire. If you have any questions get in touch today with our team at Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out Required Experience Senior IC Key Skills EIGRP VOIP VMware Avaya BGP LAN OSPF QoS Project Planning Scripting Unity Troubleshooting Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr