Senior Officer ICT Support Services

About the Region Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast. Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm. Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history. Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally. For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity. Senior Officer ICT Support Services Remuneration: Competitive annual salary commencing at $86,250 plus up to 13% superannuation. Closing Date: Sunday 30th November 2025 at 11.00pm AEST. Responsibilities Ensure an outstanding level of customer service and technical support for ICT Service Desk. Oversee ICT assets and procurement activities for ICT Support Services. Provide first-level phone support to Council users with patience and empathy. Install, maintain, support Windows desktop operating systems and software, troubleshoot network, printing, and hardware incidents via telephone, remote desktop tools or onsite. Lead and coordinate the annual device replacement and upgrade program for ICT devices and software. Responsible for accurate device asset management and record all ICT devices from purchase to disposal. Provide procurement support and maintain relationships with third party suppliers. Maintain stock levels of ICT equipment and the working order of ICT storage and build rooms. Collect all required ticket data and ensure the ticket data is accurate and complete, including resolutions and tasks. Provide a high level of customer service and attention whilst ensuring SLA’s are met. Actively participate as a member of Council’s ICT Team. Commitment to learning new technologies and undertaking training as required. Qualifications Extensive experience with ITSM tools and methodologies (e.g. ITIL and ServiceDeskPlus). Customer Service experience; experience working with and troubleshooting end‑user workstation environments and Microsoft Office 365. Experience configuring devices using Apple iOS and Android mobile platforms. Experience with Active Directory, Microsoft Exchange and cloud services such as Microsoft Office 365, Azure. Understanding of networks, network hardware, networking concepts (TCP/IP, VPN, Routing, DNS, VLANs) and ability to troubleshoot a variety of networking issues. Experience with wireless systems including end‑user devices, access‑points & wireless controllers. ITIL foundations V3 or V4+. Minimum of 2 years’ experience in an ICT service delivery environment. Knowledge of and experience supporting LANs, WANs, and desktop hardware and software applications. Analytical through processes and troubleshooting skills. Ability to work independently and with teams and managers. Queensland ‘C’ Class driver’s licence or above. Benefits Nine‑day fortnight Access to employee health and well‑being programs Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate Long service leave after seven years Generous superannuation scheme of up to 13% Access to salary sacrificing and salary packaging arrangements Employee assistance program offering free confidential counselling services for employees and their families. Values Accountability Communication Customer Service Focused Integrity Teamwork and Collaboration Equal Opportunity Gympie Regional Council is proud to be an Equal Opportunity Employer, and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. #J-18808-Ljbffr