Visitor Services Officer

Premier's Department We are looking for passionate and customer-focused individuals to be the first point of contact for all visitors of Government House Sydney. Contribute to the public's experience of a significant cultural and historical site, providing ceremonial and event support and superior customer experiences. Multiple Casual, Clerk Grade 1-2 ($41 - $45 per hour) opportunities based onsite at Government House Sydney. Visitor Services Officer You. At the centre of big ideas. We are looking for passionate and customer-focused individuals to be the first point of contact for all visitors of Government House Sydney. Contribute to the public's experience of a significant cultural and historical site, providing ceremonial and event support and superior customer experiences. Multiple Casual, Clerk Grade 1-2 ($41 - $45 per hour) opportunities based onsite at Government House Sydney. About the Role We're looking for friendly, enthusiastic people to join our team as Visitor Services Officers at Government House Sydney. In this role, you'll be the welcoming face of the House, greeting visitors, leading tours, and supporting a variety of special events and programs. Every day will be different. You might be sharing stories about the history and heritage of the House and gardens, guiding school or community groups, helping visitors make the most of their experience, or lending a hand with event set‑ups and supporting day‑to‑day operations. You'll also assist with administrative tasks like managing bookings, responding to enquiries, and processing ticket sales. This is a wonderful opportunity to work in a truly unique environment, meet people from all walks of life, and be part of the team that helps present one of NSW's most beautiful and historic residences to the public. We're currently recruiting multiple casual positions starting in January 2026. You'll need to be available across weekdays, weekends, and after hours, with regular availability on Fridays, Saturdays, and Sundays. If this sounds like you, we'd love to hear from you. To learn more, please review the Role Description. Government House Sydney Government House Sydney, the residence and the seat of administration of the Governor of New South Wales - the oldest statutory office in Australia - is staffed by employees of the NSW Premier's Department. The team at Government House Sydney supports the Governor in the conduct of constitutional, ceremonial and community duties. Collectively, the five functional areas (Protocol, Household, Estate Management, Communications and Secretariat) ensure that every aspect of the Governor's and spouse's programs of official engagements and engagement with the community are appropriately coordinated, managed and planned; that the official residence is suitably maintained; that the administrative arm of the organisation operates in accordance with relevant policies and guidelines; and that the heritage buildings, contents and grounds are managed and presented to the highest standard. Our people undertake challenging and rewarding work to support the Governor and to ensure a positive experience for visitors and guests. We are guided by our core values of integrity, trust, service and accountability. We also provide our people with opportunities to learn, develop and adapt within an inclusive and supportive environment. We're Looking For Customer Service : You're passionate about creating great experiences for visitors. You bring warmth, professionalism, and inclusivity to every interaction, whether welcoming school groups, engaging with the public, or assisting VIP guests. Communication : You have a genuine interest in Australian history and heritage, and you enjoy sharing stories in a clear, engaging, and approachable way; in person, over the phone, or in writing. Teamwork and Flexibility : You're a team player who's happy to lend a hand wherever it's needed; from supporting events and housekeeping to helping ensure the smooth running of daily operations. You build trusted relationships and work well with a wide range of people. Working With Children Check : You hold a valid NSW Working with Children Check (or are willing to obtain one before starting). We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply. Why Join Us? Be Part of Living History : Contribute to the ongoing legacy of Government House, working within a passionate team dedicated to supporting public engagement with one of NSW's most iconic heritage estates. Grow Your Career : Access tailored professional development, expert-led training, and learning pathways designed to build your expertise and support your career progression. Thrive in a Supportive Environment : Benefit from a strong focus on wellbeing, including access to the Employee Assistance Program, Fitness Passport, and workplace wellbeing initiatives. Belong to an Inclusive Community : Join a workplace that celebrates diversity and inclusion through staff-led networks such as the Aboriginal Staff Advisory Committee, Diversity & Inclusion Network, and Young Professionals Network. How to Apply Click 'Apply Online' and submit your application including: A resume detailing relevant knowledge, skills and experience (maximum 5 pages) A response to the following target question (maximum 2 pages) Please provide details on a time you have been required to do a historical presentation to a small group. Closing date Thursday, 27 November 2025 (9:59 AM) Salary Clerk Grade 1/2, $41.46 - $45.08 per hour plus superannuation (12%) and leave loading. Hiring Manager Ha Nguyen, Site Coordinator at (emailprotected) Our Commitment We welcome and encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and other diverse communities. The Premier's Department acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country. Additional Information Reasonable Adjustments The selection process will include assessment techniques to determine your suitability. You can request reasonable adjustments at any stage by indicating in pre-screening questions, contacting the Talent Team at (emailprotected) , or reaching out to the hiring manager. Talent Pool A talent pool may be created from this recruitment process. If eligible, you may be contacted for ongoing and temporary opportunities in the same role or grade that become available over an 18-month period. #J-18808-Ljbffr