Customer Support Specialist At Qantas Brisbane Job

Customer Support Specialist At Qantas Brisbane Job Newspaper Wordpress•Melbourne, Australia Overview Qantas Airways, Australia's flagship airline, is globally recognized for its premium service, customer satisfaction, and operational excellence. For individuals passionate about aviation and customer care, the Customer Support Specialist at Qantas Brisbane is an exciting and rewarding career opportunity. As a Customer Support Specialist, you will be the frontline connection between Qantas and its valued customers. Your role will focus on delivering outstanding support, handling inquiries, and ensuring passengers have a seamless travel experience. If you have strong communication skills and enjoy problem solving in a fast paced environment, this could be the perfect career step. Easy Job Titles to Consider Airline Customer Service Agent Passenger Service Officer Call Centre Support Specialist Travel Support Coordinator Customer Experience Advisor Flight Support Officer Requirements for Customer Support Specialist Qantas To qualify for a Customer Support Specialist role at Qantas Brisbane, candidates should meet the following requirements: Education : High school diploma or equivalent required. A degree in Communications, Business, or Travel & Tourism is advantageous. Experience : Previous customer service experience in hospitality, retail, or aviation is preferred but not always mandatory. Core Skills Excellent verbal and written communication. Strong problem solving and conflict resolution abilities. Proficiency with computer systems and booking platforms. Ability to handle high-pressure situations with professionalism. Personal Attributes Positive, customer first attitude. Strong teamwork and collaboration skills. Flexibility to work shifts, weekends, and public holidays. Eligibility : Must have the right to work in Australia and pass background/security checks. Salary & Benefits Qantas offers competitive compensation for its customer support roles. The average salary for a Customer Support Specialist at Qantas Brisbane typically ranges between AUD 60,000 – AUD 75,000 per year, depending on experience and performance. Alongside a competitive salary, Qantas provides a generous benefits package, including: Travel Perks: Exclusive discounted and standby flights for employees and family members. Health & Well-being: Access to health insurance, mental wellness support, and gym memberships. Work-Life Balance: Paid annual leave, sick leave, and flexible roster arrangements. Career Development: Professional training, career advancement programs, and opportunities to work across Qantas’ global network. Employee Discounts: Discounts on travel, retail, and leisure partners. Inclusive Workplace: Support for diversity, equality, and workplace inclusion. How to Apply for Qantas Careers Visit the official Qantas Careers Page: Official Qantas Careers site (search for Customer Support Specialist in Brisbane). Use the job search function to find Customer Support Specialist positions in Brisbane. Review the job description and eligibility criteria. Prepare your resume and cover letter, highlighting your customer service experience. Submit your application online via the careers portal. The recruitment process may include online assessments, group interviews, and role-specific testing to evaluate customer handling and communication skills. Conclusion A career as a Customer Support Specialist at Qantas Brisbane is more than just a job — it's an opportunity to join one of the most iconic airlines in the world. With competitive pay, extensive employee benefits, and unparalleled travel perks, Qantas offers its employees a workplace where careers can truly take off. If you have a passion for travel, exceptional communication skills, and a customer first mindset, then applying to Qantas could be the gateway to your dream career. FAQ – Customer Support Specialist Qantas Brisbane Q1: What is the average salary for a Qantas Customer Support Specialist? The salary typically ranges between AUD 60,000 – AUD 75,000 annually. Q2: Do I need prior airline experience to apply? Not necessarily. Strong customer service skills from other industries are also valued. Q3: Does Qantas offer staff travel discounts? Yes, employees and their families enjoy exclusive discounted travel benefits. Q4: What skills are most important for this role? Excellent communication, problem solving, and flexibility to work shifts are key. Q5: How do I apply for the position? You can apply directly through the official Qantas Careers website online. #J-18808-Ljbffr