Financial/Professional Lines Claims Consultant

2 weeks ago Be among the first 25 applicants For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. Take the lead in delivering exceptional outcomes for professional indemnity claims. In this role, you’ll manage complex matters with precision and care, ensuring results that align with customer expectations and financial objectives while upholding the highest standards of professionalism. This is a permanent full-time role based in multiple locations across Australia. What You'll Do Lead the resolution process for claims through legal defence, negotiated settlement, or litigation. Provide clear direction to legal practitioners on litigated matters. Negotiate directly with brokers, insureds, and third-party claimants on non-litigated claims. Achieve cost-effective outcomes that balance risk and customer needs. Set accurate reserves and maintain meticulous claims administration. Deliver outstanding service that reflects the full protection of CGU policies. Collaborate proactively to support CGU’s ambition to lead in the intermediated insurance space. What You'll Bring Minimum 2 years PQE or extensive practical experience with insurer in managing complex professional risk claims, including litigation and settlements. Skilled in handling litigated and non-litigated matters, mediations, and achieving favourable resolutions. Strong background in legal, insurance, or regulatory environments, with a focus on professional indemnity. Capable of overseeing claims from initial notification through to final resolution, including litigated & regulatory matters. Proven ability to deliver high-quality service while engaging effectively with brokers, legal professionals, and internal teams. Excellent written and verbal communication, with strong attention to detail and ability to manage multiple claims in a fast-paced setting. What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech & appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. employment type eligibility criteria apply Applications close: Friday 12 December :59PM AEDT Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Finance and Sales Industry: Insurance #J-18808-Ljbffr