It Desktop Support Technician

vor 4 Wochen

City of Melbourne, Österreich Sky Systems, Inc. (Skysys) Vollzeit

Sky Systems, Inc. (SkySys) provided pay range. This range is provided by Sky Systems, Inc. (SkySys). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range.

Direct message the job poster from Sky Systems, Inc. (SkySys). Talent Acquisition || Head Hunter || Technical Recruiter. Address Sydney, Australia. Long term contract (5 days/week).

Job Purpose The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits. Operation Roles and Responsibilities Basic experience in the IT industry Good understanding of ITIL concepts and ServiceNow Computer OS and peripherals troubleshooting; asset/inventory management Ensure tickets are updated on time and adhere to required SLA Handling end-users' incidents and IMAC requests using ServiceNow ticketing tool Performing hardware/software installation (understanding of deployment tools like SCCM) Desktop, laptop and network printer management Basic AV support for conference rooms and internal events using MTR (Microsoft Teams Room) Image deployment using SCCM & AutoPilot Laptop AV/endpoint security management for McAfee, Cortex XDR User data management (OneDrive, Office 365) Refresh of old assets from Windows 7 to Windows 10 MTR video-conference support for meeting rooms and events Vendor coordination for hardware/spare replacement Support queue management to avoid SLA misses Ability to work independently and in a team environment Ability to communicate well with internal and external contacts Provide strong customer service for internal IT teams and business partners; work closely with the server and networking teams Perform end-to-end IMAC activity including packaging, unpacking, accepting & delivery of client service assets with proper inventory update Experience supporting mobile devices, including configuration and troubleshooting of iPhone, iPad and Android devices Provide investigation, diagnosis, resolution and recovery for hardware/software problems; when unable to resolve, escalation to vendors per help desk escalation processes Maintain overall ownership of user issues & service to ensure resolution within a reasonable timeframe Responsible for successful deployment and upgrades of laptops and workstations Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-*****-Ljbffr #J-18808-Ljbffr

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