Reservations and Customer Care Executive
vor 2 Wochen
Introduction Location : Sydney (Office-based with Hybrid Options)Working Hours : Monday to Friday, Full-Time (weekends may occasionally be required)Benefits : 20 days annual leave (pro-rata), all NSW public holidays, SLH Staff Rate Key Responsibilities Achieve monthly reservation revenue targets Process reservations by email, telephone, chat or central reservation systems. Analyse all guests and travel agents’ requirements, recommend suitable options for all customers, and assist in confirming all reservations. Answer any questions about the reservation process and the SLH loyalty programme. Provide support to customers who may need to amend or cancel a reservation. Manage incoming calls for the SLH Reservations & Customer Care department, ensure a response to all queries, and maintain professional relationships and atmosphere at all times. Sort out any issues that may arise with bookings or reservations (i.e. inaccurate rates & restrictions, etc.). Up-sell the hotels’ additional services or special packages, such as transfers, SPA add-ons, etc. Identify and report rates, inventory and content discrepancies. Work closely with the Sales Team as well as with other departments to make sure the SLH procedures are followed at all times. Represent the SLH brand values at all times when dealing with customers and colleagues Desired skills and experience Preferably qualified with a university degree and at least 3 years of experience in the hotel industry within the luxury sector. Must be fluent in English (written and spoken). A second language (i.e. Mandarin, Japanese) is preferable. Previous experience and proven ability in telephone sales, preferably within the luxury sector of the travel industry, is highly regarded. Great analytical abilities to interpret statistical data and thorough attention to detail. Must be a team player with a strong ability to self-manage with a “get it done” attitude. Ability to work and thrive in a multi-tasked and fast-paced environment. Good knowledge of Salesforce, PMS, CRS & GDS and/or other distribution systems is preferable. All applicants should have the right to work in Australia. #J-18808-Ljbffr
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Travel Reservations Executive
Vor 5 Tagen
Council of the City of Sydney, Österreich Xperience Xscape Travels VollzeitJoin to apply for the Travel Reservations Executive role at Xperience Xscape Travels . Pay Range Base pay range: $30,000.00/yr - $50,000.00/yr. This range is provided by Xperience Xscape Travels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Your Role Design and sell customized travel and adventure...
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Group Reservations Sales Executive
vor 3 Wochen
Council of the City of Sydney, Österreich Brightvision Capital Partners, LLC VollzeitAt Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture. At Sydney Olympic Park, our precinct...
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Travel Reservations Executive
Vor 5 Tagen
City of Melbourne, Österreich Xperience Xscape Travels VollzeitJoin to apply for the Travel Reservations Executive role at Xperience Xscape Travels . Are you passionate about travel, dream of working remotely, and love helping others create unforgettable experiences? Join the team as a Remote Travel Reservations Executive. We provide full training, a supportive team, and flexible hours so you can build your dream career...
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Group Reservations Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Capella Hotels and Resorts Vollzeit1 day ago Be among the first 25 applicants About Capella Hotels And Resorts Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world‑renowned architects. Our...
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Group Reservations Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Capella Hotels and Resorts VollzeitAbout Capella Hotels And Resorts Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...
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Group Reservations Sales Executive
vor 3 Wochen
Council of the City of Sydney, Österreich Brightvision Capital Partners, LLC VollzeitA leading hospitality group in Sydney is seeking a Group Reservations Sales Executive. In this role, you will manage group bookings, handle enquiries, and monitor hotel inventory to ensure effective operations. Ideal candidates will have at least 1 year of experience in a hotel environment and possess strong organizational skills. Join a dynamic team and...
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Remote Travel Reservations Executive
Vor 5 Tagen
Council of the City of Sydney, Österreich Xperience Xscape Travels VollzeitA dynamic travel company is seeking a Travel Reservations Executive to design and sell customized travel packages. This role offers the flexibility to work from anywhere with a competitive commission structure. Responsibilities include managing bookings, coordinating logistics, and building relationships with clients. Ideal candidates should have a passion...
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Reservations Agent
Vor 3 Tagen
City of Melbourne, Österreich Stamford Hotels and Resorts VollzeitJoin our passionate team at Stamford Hotels & Resorts where luxury meets exceptional guest service. We are seeking an enthusiastic and detail‑oriented Reservations Agent to deliver outstanding service and ensure every guest's stay begins seamlessly from the moment they book. Job Details Permanent full time position Melbourne CDB location About Stamford...
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Orange City Council, Österreich Tideri Jobbörse VollzeitA leading contact center service provider is seeking motivated individuals for the role of Customer Contact Centre Consultant in Orange, NSW. This temporary 12-month contract position requires prior customer service experience and excellent communication skills. Applicants will handle incoming calls and support customers with reservations and ticketing. Full...
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Group Reservations and Sales Coordinator
vor 2 Wochen
Council of the City of Sydney, Österreich Novotel VollzeitCompany Description Conveniently located at the heart of Sydney’s most exciting precinct – CBD, Darling Harbour, Darling Square, and the ICC — Novotel Sydney Darling Square is the perfect location for guests whether they are travelling for business, leisure, or both. Our hotel buzzes with activity, from one of the first microbreweries in Darling...
