Customer Service Consultant
vor 3 Wochen
The career opportunity:
We are looking for a motivated, experienced and customer-focused Member Relationship Consultant to join an Insurance Specialist team.
In this role, you will manage and enhance member relationships, providing exceptional customer service and tailored insurance solutions. Your responsibilities will include new business generation, managing annual renewals, selling policies in line with regulatory standards, updating customer details, and supporting customers with deceased estates. This position is essential for supporting internal teams, handling post-sales operations like policy management and cancellations.
The company you will be joining:
Our client is a customer-owned banking institution dedicated to providing high-quality services, including insurance. They channel profits back into the community, enhancing their offerings and ensuring customer satisfaction.
With a culture built on empathy, teamwork, and community involvement, they partner with local charities like Foodbank SA and the Zhara Foundation – and you can get involved in these initiatives too
The benefits of this opportunity and organisation:
- Base salary of $65,000–$70,000 + superannuation.
- Flexible working, including two work-from-home days post-probation and flexible working hours (8 am–8 pm).
- An additional 5 days of annual leave, including 1 mental health day per quarter and your birthday off.
- Volunteering opportunities with trusted charity partners, where you can give back to the South Australian community.
- A thriving social club with events to encourage business collaboration.
- An inclusive work environment celebrating diverse cultures, allowing you the flexibility to celebrate the public holidays (paid) that matter most to you.
- Internal awards, including annual CEO recognition and peer-voted awards.
- Paid parental leave and additional leave options to support you personally.
The successful candidate requires:
- Previous experience in a call centre environment with exposure to the insurance management process or a desire to learn.
- Strong service and sales skills with the ability to guide and coach customers effectively.
- Demonstrated alignment with the organisation’s values, including a customer-first approach, reliability, positivity, and the ability to take initiative while working independently.
If you’re passionate about building strong member relationships apply now or contact Paris at SMAART Recruitment on 08 8232 6008.
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