Sales Operations Lead – APAC

Overview Join to apply for the Sales Operations Lead – APAC role at Zendesk . We’re looking for a data-savvy, process-minded Sales Operations professional to drive operational excellence and empower the ANZ Sales team to deliver on its goals through smart insights and scalable processes within a fast-moving SaaS environment. We’re seeking a Sales Operations Lead for APAC to join our high-performing Go-to-Market (GTM) Operations team. This role focuses on driving operational excellence and enabling the ANZ Sales team to achieve its goals by leveraging data, scalable processes, and a deep understanding of how great sales orgs run. If you’re ready to step out from behind the scenes and become a strategic partner to Sales leadership, keep reading. What you’ll be doing Reporting to the Sr. Director of GTM Operations, APAC , act as the go-to operations partner for the Regional VP of Sales for ANZ and the Regional VP of SMB sales for APAC, shaping and delivering the regional sales strategy. Act as the operational right hand to the RVPs, collaborating on forecasting, performance analysis, GTM planning, pipeline management, and regional execution. Step in as a proxy for the Regional Sales Leader, representing the region in cross-functional discussions and global forums when needed. Own core sales processes end to end — from sales forecasting and territory planning to demand generation, performance reporting, and quarterly business reviews. Drive operational rigor by designing and improving scalable, effective workflows across the ANZ Sales organization. Deliver actionable insights by interpreting data across Salesforce, BI tools, and other sources to guide decisions on growth, performance, and coverage. Champion data quality and act as the local SME for our sales tech stack, enabling precision in pipeline, forecasting, and planning. Collaborate globally with peers in GTM Ops, Enablement, and RevOps to influence process, tooling, and KPI standards. Contribute to global initiatives where appropriate, ensuring the voice of ANZ is represented in broader field operations strategy. What you bring to the role 3+ years of experience in a similar Sales Operations or GTM Strategy role within a fast-paced, high-growth SaaS environment (ideally at $1B+ scale). A track record of partnering with sales leaders, delivering business-critical insights, and driving continuous improvement. Demonstrated experience leveraging AI/LLMs to streamline business processes, automate workflows, or enhance sales operations analytics. Strong analytical chops, comfortable with complex models, data wrangling (SQL a plus), and data visualization tools (e.g., Tableau, Looker). Expertise in CRM and sales tools, especially Salesforce, and a working understanding of pipeline hygiene, forecasting methodologies, and territory management. Experience guiding and coaching remote analysts or offshore resources to support core business functions, ensuring alignment, clarity, and impact. A growth mindset, openness to change, and a hands-on, results-driven approach. A team-first orientation, collaborating within a globally distributed ops community that thrives on shared success. Hybrid: This role features a hybrid work model designed to provide a rich onsite experience while allowing remote work part of the week. The specific in-office schedule is determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software brings calm to the chaotic world of customer service, powering billions of conversations with brands you know and love. Zendesk is an equal opportunity employer. We value diversity, equity, and inclusion and do not discriminate based on race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military or veteran status, or any other characteristic protected by law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights, please refer to the applicable resources. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans. If you require a reasonable accommodation to submit your application or participate in the selection process, please email with your request. #J-18808-Ljbffr