Senior Manager, Voice

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Senior Manager, Voice & Chat Experience is a pivotal leadership role within the Customer Care & Recovery portfolio, responsible for...

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas...

Voice Network Test Engineer (ALU / Nokia / Ribbon) Location: Sydney Employment type: Permanent Key Responsibilities Develop, plan, and execute test cases for voice and fixed network elements, especially those involving Ribbon / ALU / Nokia voice switch platforms (such as SBCs, media gateways, etc.). Perform both functional and non-functional testing (e.g....

Voice Network Test Engineer (ALU/Nokia/Ribbon) Location: Sydney Employment type: Permanent Key Responsibilities Develop, plan, and execute test cases for voice and fixed network elements, especially those involving Ribbon / ALU / Nokia voice switch platforms (such as SBCs, media gateways, etc.). Perform both functional and non-functional testing (e.g....

An Australian airline is seeking a Senior Manager for Voice & Chat Experience. This pivotal role focuses on optimising performance in customer interactions across multiple channels. You will leverage insights to improve customer experiences and drive cost efficiencies. Ideal candidates have over 10 years in contact centre operations, strong analytical...

A community support organization is seeking a Manager of Casework to deliver trauma-informed services for children and families. This role involves engaging with various stakeholders, conducting assessments, and leading best practices in case management. Candidates should possess relevant qualifications in social work or a similar field, with experience in...

A telecommunications company in Sydney is seeking a mid-senior level Voice Network Test Engineer. Responsibilities include developing and executing test cases for voice network elements, particularly on Ribbon or Nokia platforms. Candidates should have a relevant Bachelor's degree and experience with SIP/RTP protocols, test equipment, and strong...

4 Voices Van Coordinator 4 Voices supports women who are socially isolated or at risk of family violence or homelessness. We help women reconnect through community, digital, social and employment support. We are building a nationwide volunteer network delivering frontline services to women in need. As the 4 Voices Van Coordinator, you will play a vital...

About the Role We’re looking for an Operations Business Partner to enable and supercharge how our User Voice (UV) team delivers, connects, and scales. User Voice is a 500+ person, globally distributed org made up of Customer Service specialists, engineers, product, designers and operations. Reporting to the Chief of Staff of User Voice, you’ll be the...

A telecommunications company is seeking a Senior Enterprise Data & Voice Support Engineer in City of Brisbane. This full-time permanent position involves troubleshooting network and voice issues for Enterprise clients while ensuring clear communication and an exceptional customer experience. The ideal candidate will have at least 2 years of experience in...