Customer Escalation Specialist
Vor 3 Tagen
About The Role As a Safety Investigations Specialist, you will take ownership of requests and solve customer tickets across all our critical and advanced lines of business through different modalities (phone, chat, message), challenging yourself to solve the most complicated and interesting problems our users face. You will present your insights to stakeholders and contribute towards the continuous improvement of our policy and services. You will create advocates out of even the most frustrated users, and you're always looking for outstanding and exciting ways to improve their experience Your Impact In Role Solving difficult problems: Seek to understand the complexity of customer issues to proactively tackle these contacts effectively and efficiently. Educating our customers for future: Play a meaningful role in proactively educating customers and provide alternative user experience support channels Being customer centric: Be empathic to our customer's issues, and provide outstanding customer service to turn their negative experiences into positive ones. Working collaboratively with others: Work closely with regional leadership and your team to tackle difficult issues and provide insights that improve the quality of Uber's customer support to drive a culture of learning and continuous improvement within the company. The Experience You'll Bring Comprehension skills: Excellent comprehension skills (active listening and reading), and ability to fully understand the issue and identify its root cause. Communication skills: Excellent communication skills (speaking and writing) to confidently and spontaneously address all issues with clear and direct communication, across different audiences and modalities (like chat, email, phone). Problem solving skills: Ability to break down sophisticated problems, offer well thought-out recommendations and push problems to resolution. Work experience in customer service: Experience handling customer queries in a dynamic, constantly evolving environment. Working Hours Weekends & holiday work required 7am - 3pm OR 11am - 7pm hours #J-18808-Ljbffr
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Executive Escalations Program Specialist
Vor 3 Tagen
Council of the City of Sydney, Österreich Uber VollzeitA prominent technology platform seeks a Program Specialist in Sydney to manage high-priority escalations, ensuring swift and empathetic resolution. The ideal candidate has extensive experience in customer support and escalation management, coupled with excellent communication skills for crafting executive-level messaging. Responsibilities include analyzing...
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Escalations & Resolutions Specialist
Vor 5 Tagen
Council of the City of Sydney, Österreich Plan Partners VollzeitEscalations & Resolutions Specialist page is loaded## Escalations & Resolutions Specialistlocations: Melbourne Central Towers - Level 19: Adelaide - Level 23: Brisbane - Level 17 PP: Gosford - Henry Parry Drive: Chatswood - Level 11time type: Full timeposted on: Posted 3 Days Agojob requisition id: R8042As an Escalations and Resolutions Team Member, you will...
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Remote Escalations
vor 14 Stunden
City of Hobart, Österreich Anglo Scottish Asset Finance Limited VollzeitA leading NDIS support provider is seeking an Escalations and Resolutions Specialist to join their national team in Hobart. This hybrid role involves resolving complex customer issues and delivering outstanding service. Candidates should have strong problem-solving skills, a collaborative mindset, and a passion for improving the lives of people with...
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Remote Escalations
Vor 3 Tagen
City of Hobart, Österreich Plan Partners VollzeitA leading NDIS support services provider in Tasmania seeks an Escalations and Resolutions Specialist to resolve complex customer issues. The role involves delivering exceptional service and support, requiring strong problem-solving skills and clear communication. Ideal candidates should be passionate about improving lives for people with disabilities. The...
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Support Escalation Manager
Vor 7 Tagen
Council of the City of Sydney, Österreich Heidi VollzeitJoin to apply for the Support Escalation Manager role at Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73...
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Technical Support Specialist — Field
vor 2 Wochen
Council of the City of Sydney, Österreich LINFOX ARMAGUARD PTY LTD VollzeitA leading logistics and technology firm in Australia is seeking a professional to provide technical support to Field Technicians, ensuring operational performance. This role involves analyzing trends, managing escalations, and delivering exceptional customer service. Ideal candidates are proactive with proven experience in technical support, strong...
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City of Melbourne, Österreich Block VollzeitA leading financial technology company is seeking an Escalations Team Member to manage complex customer complaints in Australia. The role requires a minimum of 2 years of customer service experience, focusing on building relationships and trust. Responsibilities include investigating escalated issues and ensuring effective resolution. This position offers...
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Customer Resolution Specialist
Vor 5 Tagen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitJoin to apply for the Customer Resolution Specialist role at Commonwealth Bank Where do you fit in? We are seeking a Customer Resolution Specialist to join Home-in to support our Customer Support Operations and Partnered Lawyer Firms in delivering exceptional service to customers throughout their home‑buying journey. The Customer Support Operations is...
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Customer Resolution Specialist
vor 14 Stunden
Council of the City of Sydney, Österreich Home-in VollzeitWe are seeking a Customer Resolution Specialist to join Home-in to support our Customer Support Operations and Partnered Lawyer Firms in delivering exceptional service to customers through-out their home-buying journey. The Customer Support Operations is pivotal to our business as we are responsible for ensuring the success of each and every one of our...
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Escalation Manager
vor 1 Woche
City of Melbourne, Österreich Heidi VollzeitEscalation Manager – Heidi Join to apply for the Escalation Manager role at Heidi Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours...
