Customer Success – Hospitality Tech
vor 3 Wochen
WOWAPPS | Full-Time | Office-Based | Burleigh Heads Worked in hospitality and always ended up being the “tech person”? The one who resets passwords, sets up emails, fixes systems, or helps the team when something breaks? If you’re even a little tech-savvy, enjoy helping people, and like seeing things work properly — this role will suit you perfectly. About WOWAPPS (and What Makes This Role Exciting) At WOWAPPS, we help restaurants get more customers, spending more, more often through our growing suite of tools — including: Reservations & Bookings Online Ordering & Commission-Free Delivery Loyalty & Marketing Websites & Integrations AI-powered systems that handle calls, bookings, ordering, and customer enquiries automatically Our newest AI technology is transforming how restaurants operate day to day — reducing missed calls, saving staff time, and improving the customer experience. You’ll be working with real, practical AI , not buzzwords. We’re proudly Australian-owned and work closely with industry leaders including: Google Apple Australian Good Food Guide Major POS and payments partners This is hospitality tech that venues actually use — and rely on. About the Role We’re looking for a Customer Success & Account Manager to onboard, support, and grow our restaurant partners. You’ll be the first point of contact for customers — helping them get set up, answering questions, solving problems, and making sure they’re getting genuine value from our platform. Think tech support meets relationship manager , with room to grow as our products (and AI systems) continue to evolve. No prior experience is required — full training is provided . What You’ll Do Guide restaurants through onboarding, setup, and training Support venues using our platform, including AI-powered features Troubleshoot issues and provide fast, friendly, solutions-focused support Build strong relationships with venue owners and managers Identify opportunities where additional tools or features could help a venue succeed The Type of Person We’re Looking For This role suits someone who naturally channels our core values: Hustle – You take ownership, follow things through, and don’t wait to be chased Gusto – You bring energy, curiosity, and pride to what you do Cheers & Celebration – You enjoy helping others win, celebrate success and afternoon drinks and team outings Rhythm – You like structure, consistency, and keeping things running smoothly You don’t need a tech degree — but you do need: Clear, confident communication A fun, bubbly personality — you enjoy smiling, laughing, and bringing good energy to the room Comfort with learning new systems and tools Initiative and a positive attitude in a fast-moving environment Hospitality experience is a big plus — you’ll understand your customers better from day one. The Details Full-time, in-office role Based at our Burleigh Heads office Immediate start available (we can wait if you need to give notice) Supportive team, structured onboarding, and clear progression opportunities Why Join WOWAPPS? You won’t just be answering tickets.You’ll be helping restaurants modernise, adopt AI, and run better businesses — with a team that values effort, ownership, and momentum. If you love hospitality, enjoy tech, and want a weekday career where you genuinely help people, we’d love to hear from you. Apply today and help us shape the future of hospitality tech. #J-18808-Ljbffr
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Gold Coast City, Österreich at VollzeitA restaurant technology company in Burleigh Heads is seeking a Customer Success & Account Manager. In this full-time, office-based role, you will onboard and support restaurant partners, ensuring they gain maximum value from our platform. No prior experience is required, and full training will be provided. The ideal candidate will possess clear communication...
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