WARD OFFICER

Personnel Area: Governance and Legal Services Branch: Governance, Council and Committee Services Salary Range: AUD $85,678.83 - $94,825.00 per annum plus Superannuation (Remuneration is based on full-time positions) Work Type: Temporary Part Time Duration: Fixed term contract up until the next quadrennial election in early 2028 with the possibility of extension Location: Paddington Ward Office (this role is 3 days in person at the Paddington Ward office) Commencement: January 2026 About Paddington Ward: The Paddington Ward comprises the suburbs of Auchenflower, Bardon, Herston, Kelvin Grove, Milton, Paddington, Petrie Terrace, Red Hill, and parts of Bowen Hills and Toowong. Our incredible community is proudly home to lots of small business, local schools and community groups and beautiful heritage homes and buildings. Some of our most famous and popular areas are Given Terrace & Latrobe Terrace where you can find boutique shopping, antique stores, art galleries, and cafés. These bustling streets are the heart of Paddington’s lifestyle scene. Paddington Ward borders the incredible Brisbane River where you can enjoy the majestic scenery that makes our city great. Ward Officer A unique opportunity exists for a highly motivated, customer and residents focused person to join Councillor Seal Chong Wah’s Paddington Ward Office as a Ward Officer. As part of a small team, your role will be to ensure the effective administrative operation of the Councillor's Ward Office as well as liaising effectively with the community, residents and other stakeholders in their interactions with Brisbane City Council. Knowledge (or the ability to obtain) of the local landmarks, streets, local issues and community groups is desirable but not mandatory. The Paddington Ward prioritise empowering community, responding to local priorities and mutual aid as a form of community capacity building. Key responsibilities providing high level administrative support including a high standard of customer and residents service in all interactions managing a high-volume shared email inbox and greeting residents as they enter the office resolving a variety of complex customer requests and enquiries, with the ability to take detailed information, submit requests and communicate updates and outcome with residents collaborating with our Paddington Ward team to create high quality content including marketing for our many community events, ideas for our social media posts and drafting content for our local print publications assisting the team with organising local community events (as directed by the Councillor), including booking venues and suppliers, coordinating logistics, and executing advertising and promotional activities. Working as a team on community building activities that prioritise community and resident needs. Key Attributes a willingness to learn from our experienced team and adapt to any new opportunities and challenges with a positive attitude proficient in Microsoft Office with the ability to lean new software as needed well-developed interpersonal, oral and written communication skills ability to work both autonomously and as a member of a small team highly developed time management and prioritisation skills experience dealing with sensitive information in a confidential and appropriate manner strong attention to detail and desirable previous experience in database usage the ability to compile and create business reports, information sheets, presentations and correspondence (emails and letters including unaddressed and direct mail) Awareness of local issues that are important to the community Your willingness and enthusiasm to get the job done, will contribute to the overall effective operation of the Paddington Ward Office. The ideal candidate will show resilience, empathy and work well within a small team. This role will include after hours or weekend work by agreement. Please consider the full position description and tailor your cover letter and resume to outline your suitability. Benefits of working for Council CLICK HERE How to apply Click on the 'I’m interested' button to complete your online application. Working in Council means delivering excellent customer service to the people of Brisbane. This role will require a Criminal History Check. Closing Date Sunday 30th November 2025 at 11.55PM AEST Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #J-18808-Ljbffr