Care Coordination Assistant
vor 8 Stunden
Omni-Care was established in 1999 as a small family operation providing home care support to people who are elderly or have a disability, and those who care for them. From these humble beginnings we have grown to service all areas of metropolitan Melbourne and currently have a workplace of approximately 350 support workers and around 60 office staff. Our priorities remain the same - to keep our clients front of mind always while providing high quality, flexible support. Our Values At Omni-Care we value customer service excellence, solutions focus, teamwork, and enthusiasm. The Role We are seeking a Care Coordination Assistant who will be responsible for assisting the Care Coordination team in achieving and maintaining optimum customer service levels. This role involves coordination of support workers to attend clients and other administrative tasks. The role reports to a Care Coordination Team Leader and is a stepping stone to the Care Coordination role and beyond. Contribute to Omni-Care's positioning as a premium provider of attendant care services by maintaining excellent customer service standards and ensuring clients' rights are respected in every aspect of the role. Monitor workspaces and follow up with support workers to ensure that there are no missed shifts and other compliance requirements are met. Complete client confirmation calls where required and/or confirmation documentation. Take overflow calls from support workers for the team you are connected to – e.g. support worker providing feedback and entering appropriate notes into the GoldCare system and forwarding the notes to the Care Coordinator responsible. Record compliments and complaints when experienced and assist with other Care Coordination tasks where required. Complete data management tasks and other projects as required by the Team Leader or Care Coordination Manager. About You Great attention to detail. A positive personality and a can‑do attitude. Experience in aged care or disability or a strong administrative background will be well regarded. What We Offer A welcoming and supportive team where enthusiasm and commitment to excellence are appreciated and rewarded. We provide training and opportunities for career progression. We have regular social gatherings to foster our warm and friendly environment, an additional leave day on your birthday, and a bonus Next Steps If you are a vibrant, motivated and enthusiastic individual who is ready to join the Omni-Care team, click Apply Now to submit your CV and cover letter #J-18808-Ljbffr
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