Payments Officer

vor 2 Wochen


Council of the City of Sydney, Österreich Rabobank Australia Vollzeit

Payments Officer - Rabobank Australia Join to apply for the Payments Officer role at Rabobank Australia. A Bit About Us Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long‑term value for clients. Our commitment to our employees & clients is at the heart of everything we do. About the Role Rabobank’s Operations Payments & Processing team, part of the COO Domain’s Operations area, plays a vital role in delivering smooth, reliable payment experiences for our clients. We are looking for proactive & detail‑oriented Payments Officers to join our Sydney‑based team. The role offers a hybrid work model combining office and home flexibility. The position reports to the Team Leader, Payments. Opportunities exist to develop broader skills in payments processing & authorisation as we continue to enhance our operations. Adaptability and a willingness to learn are key to success. Role Accountabilities Deliver exceptional customer service and build trusted relationships. Process a variety of transactions – automatic payments, telegraphic transfers, deposit setups, breaks, and interest adjustments. Manage trace requests and unposted items. Uphold risk and quality standards across all interactions. Investigate and escalated incidents or complaints when needed. Review data sets and reconcile accounts. Collaborate in team meetings to enhance the overall customer experience. Contribute to process improvements and participate in cross‑training initiatives to support team flexibility. Perform other duties as required. Qualifications 2+ years’ experience in banking operations or payments. Knowledge of Australian transactional banking processes highly regarded. Customer‑first mindset with excellent communication skills. Strong attention to detail and a commitment to accuracy. Comfortable learning new systems and adapting to process changes. Ability to prioritise and meet deadlines in a fast‑paced environment. Team player with a collaborative approach. Resilient, proactive attitude. Understanding of risk and compliance principles highly regarded. What we offer Hybrid work: – blend of office and home. Wellbeing leave: 2 extra leave days for greater work/life balance. Education Assistance Program: support for professional development. Parental leave up to 14 weeks paid. Bonus and Additional Leave: extra week Annual Leave and option to purchase more. Extra Insurance: Death, TPD & Income Protection Insurance for eligible permanent employees. Rabo Workplace Giving program: match employee donations to selected Social Partners. Our Values Rabobank Australia values inclusion, belonging, and positive experiences for all. Our culture, benefits, and values of “Client Driven”, “Responsible”, “Professional” and “Cooperative” create a great workplace. Diversity of backgrounds is welcomed. Employment Details Location: Sydney, New South Wales, Australia. Seniority level: Not applicable. Employment type: Full‑time. Job function: Accounting/Auditing and Finance. Industry: Banking. #J-18808-Ljbffr



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