Case Manager

Why IFYS? At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who come into contact with us. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well‑being among our dedicated staff members. About the opportunity IFYS has an exciting opportunity for a skilled and motivated leader to fill the role of Case Manager in Bundaberg. This position is a frontline management position overseeing one residential program and a team of Residential Youth Workers. Case Managers make a positive impact in the lives of children and young people by ensuring they are provided high standards of care in a safe living environment. What’s on offer? Permanent leadership role based in Bundaberg Full‑time role, Monday to Friday roster Salary base $105, per annum + superannuation – IFYS is committed to gender pay equity Five (5) weeks annual leave per annum Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year) Career and professional development opportunities Skilled leadership and supportive team environment Unique in‑house training opportunities including Therapeutic Crisis Intervention training, Preventing Child Sexual Exploitation and Sanctuary training Free access to the CALM Premium App & Flight Centre personal travel discounts Access to the Employee Assistance Program (EAP) Key responsibilities Manage and oversee the day to day running of the program Provide leadership and management to all staff including supervision and development Ensure that the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment Manage positive relationships with all stakeholders Ensure the program adheres to all reporting and documentation requirements Write Safety Plans and contribute to Positive Behaviour Support Plans Attend critical appointments with young people and facilitate / attend relevant meetings Complete rosters that reflect smart rostering and industrial compliance Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people’s needs and goals in line with Case Plans Contribute to efficient and comprehensive onboarding, induction and training of new staff Requirements for the role Experience working in a leadership position in a similar field A relevant tertiary qualification, Diploma level or higher Knowledge of relevant legislation and best practices Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes Sound judgment, problem‑solving skills, and the ability to handle crisis situations calmly and effectively Exceptional time management and prioritisation skills Demonstrated experience in maintaining program compliance A continuous learning mindset Must hold or be willing to obtain if successful Valid Queensland driver’s licence with no restrictions QLD Working with Children Check (Paid Blue Card) Licensed Care Suitability Check (LCS2) National Crime Check (IFYS will complete a new check through our systems) Ability to provide two recent line manager references including your current employer Application and assessment process When submitting your application, please include your current CV and a cover letter outlining your suitability for the role. Shortlisted candidates will be asked to participate in Psychometric and Cognitive assessments. If you would like further information on this role, please email or call to speak to Tamara from the Recruitment team. Applications close : 5pm, Sunday 12th of October. Applications received after this date will be accepted but may not become part of the initial candidate pool. #J-18808-Ljbffr