Service Advisor

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER. We're looking for experienced Service Advisor to join our award team in our Darwin branch. This is a permanent, Monday to Friday role based out of our in town business centre. Who are we and why work with us? Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. When you join our team at Hastings Deering, you'll benefit from: Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well‑being and financial security. Training & Career Development - Opportunities for training, mentorship, and career development specific to your role. Stable & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career. Leadership Development - At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career. Innovation & Improvement - We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry. Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. Team & Culture - Join a tight‑knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment. Parental Leave - Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers. What you’ll be doing: Deliver quality service - Provide a high quality, cost effective service that exceeds customer expectations and returns nil customer complaints Maintain strong communication - Monitor all jobs for quality and efficiency. You will also follow up on any rework, write‑off or goodwill requests. Ensure accurate records - manage documentation, labour hours, and invoicing in Microsoft AX to maintain accuracy and efficiency. Support scheduling and workflow - assist Superintendents and Diesel Fitters with labour allocation, service calls, and task management. Contribute to quoting and collaboration - help prepare accurate repair estimates and work closely with technicians and supervisors to deliver for customers. What you’ll need: Qualified and experienced - Qualifications in Business Administration is desirable and experience working within a service orientated environment Technical knowledge - Advanced skills in Word, Excel, PowerPoint, SharePoint and Microsoft Dynamics AX Industry knowledge - Knowledge of CAT / Hastings Deering products and services Safety focused - committed to maintaining the highest standards of workplace health and safety. Customer-oriented communicator - highly developed verbal and interpersonal skills with a strong focus on customer service. Thrives under pressure - able to perform in a fast‑paced environment and consistently deliver on expectations. Interested? Here’s What’s Next: If you’re interested in growing your career with a large OEM, we’d love to hear from you Apply Now - click the button below. Enquiries: Contact: Alex Kostowski - Talent Acquisition Partner Hastings Deering follows a Pre‑Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process. #J-18808-Ljbffr