Claims Compliance Manager

We have an exciting opportunity for an experienced and proactive Claims Compliance Manager to lead NTI’s first‑line compliance activities and strengthen operational compliance across our national Claims function. Reporting to the National Continuous Improvement Manager, this role gives you the opportunity to: Shape Compliance Excellence – Drive the implementation and continuous improvement of NTI’s operational compliance frameworks across Claims. Champion Governance – Embed compliance obligations into everyday operations and support adherence to AFSL requirements and the General Insurance Code of Practice. Drive Risk Maturity – Test and monitor controls, identify gaps, and lead improvement initiatives that enhance NTI’s risk and compliance capability. Lead Regulatory Change – Assess regulatory updates, implement required changes, and ensure policies, procedures and guidelines remain current and effective. Build Capability & Culture – Partner with our Training Team to design, develop and deliver training that uplifts compliance awareness and embeds a strong compliance culture. Influence Outcomes – Collaborate with senior leaders, operational stakeholders and experts across NTI to strengthen governance and support continuous improvement. Key Responsibilities: Leading the implementation and ongoing improvement of NTI’s Operational Compliance Framework across Claims. Monitoring, testing and reviewing compliance controls; providing corrective advice where required. Coordinating the implementation of new or changed regulatory obligations within Claims. Drafting, maintaining and enhancing compliance‑related policies, processes and guidelines. Conducting proactive monitoring and testing to ensure operational procedures and controls are effective. Supporting internal audits and engaging with 2nd Line Compliance and Internal Audit teams. Identifying weaknesses, systemic issues or emerging risks and presenting insights to leadership. Ensuring timely reporting, investigation and remediation of incidents. Preparing compliance reports and supporting governance activities across the Claims portfolio. Designing and delivering compliance training, workshops and capability‑building initiatives. Collaborating with project teams, operational leaders and governance stakeholders on improvement initiatives. What we’ll love about you: You will be an experienced, confident and highly capable compliance or risk professional who brings strong judgement, analytical ability and a passion for doing things the right way. Bachelor’s degree in Business, Management or a related discipline (desirable). Tertiary qualifications in Compliance or Risk Management (desirable). Minimum 5 years’ experience in operational risk or compliance, ideally in insurance or financial services. Strong understanding of compliance standards and the Three Lines of Defence model. Experience uplifting business compliance/risk maturity and implementing supporting tools and frameworks. Experience liaising with executive and senior leadership stakeholders. High‑level analytical skills and strong business acumen. Ability to identify risks, design effective controls and deliver practical, business‑focused solutions. Excellent influencing, communication and stakeholder engagement skills. Strong report writing, facilitation and presentation capability. Ability to build strong internal and external relationships (including regulators and industry groups). What to expect when you’re part of the NTI family At NTI, we’re committed to providing an environment where our people feel valued, supported and empowered to be their best. We are dedicated to being a Best Employer of the Best People, and as such, we offer: A genuine commitment to your development, career growth and ongoing study Up to 50% discount on a large range of personal insurance products Access to discounts with over 350 retailers Australia-wide Flexible working arrangements to support balance and wellbeing Ready to apply? We can’t wait to read your application You may be required to complete phone, face‑to‑face or video interviews, psychometric testing, and pre‑employment checks as part of the process. These steps help us get to know you better - and help you get to know us. #J-18808-Ljbffr