Network Operations Team Lead

Network Operations Team Lead Join to apply for the Network Operations Team Lead role at GFG Alliance. About The Role Reporting to the Manager, IT Strategy & Operations and based out of Melbourne or Sydney, the Network Operations Team Lead is responsible for leading the planning, delivery, and continuous improvement of enterprise network operations. This role provides both hands‑on technical leadership and operational oversight, ensuring the stability, security, and scalability of InfraBuild’s network services that underpin mission‑critical business operations. The position manages and mentors a high‑performing team of network engineers, driving performance, capability development, and alignment with business priorities. It provides tier 3/2 escalation support and technical validation, while ensuring effective incident, problem, and change management processes are followed. The role provides administrative and technical leadership across all network infrastructure technologies, including WAN, LAN, SD‑WAN, VPN, wireless, firewalls, voice, internet, and data centre connectivity, ensuring integrity, continuity, and resilience across the organisation. Key Responsibilities Demonstrate strong leadership presence in both day‑to‑day operations and during major incidents, ensuring pro‑active ownership and timely resolution Oversee the design, implementation, operation and optimization of enterprise‑wide wired and wireless networks, including WAN, LAN, SD‑WAN, VPN, data centre connectivity, firewalls, internet, and voice services Ensure effective planning and delivery of upgrades, lifecycle management and operational resilience initiatives Embed IT security best practices across all network operations, collaborating with the Cyber Security team to manage vulnerabilities, risks and incidents Ensure compliance with organisational governance standards, regulatory frameworks and audit requirements Establish trusted relationships with IT leadership, business partners and vendor partners, ensuring alignment of network services to business priorities and enterprise architecture Manage external services providers and vendors, ensuring delivery against SLAs, contract performance and cost efficiency Drive a culture of service excellence, proactive problem solving and continuous improvement Qualifications and Experience Bachelor’s degree in computer science, Information Technology, Telecommunications, or related discipline, or an equivalent combination of education and professional experience. Industry certifications such as Cisco CCNP (Enterprise, Security, Wireless) or equivalent vendor qualifications; Palo Alto, Fortinet, or SD‑WAN certifications highly regarded. ITIL certification (Foundation or higher) preferred, with demonstrated application of ITIL processes in a complex operational environment. Minimum of 7+ years’ experience managing enterprise network operations across WAN, LAN, wireless, firewalls, and data centre connectivity, including multi‑site, high‑availability environments. Demonstrated experience leading, mentoring, and developing high‑performing technical teams, with the ability to balance operational workloads, incident response, and project delivery. Strong track record of owning and resolving critical incidents, coordinating across vendors and stakeholders, and driving problems through to closure. Proven ability to engage and influence stakeholders at all levels, ensuring clear communication and alignment of network operations with business priorities. Knowledge of emerging network technologies, practices, and trends (e.g., SD‑WAN, Zero Trust, cloud networking), with the ability to assess and integrate them into enterprise environments. Key Benefits Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply). Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service. Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees. Novated leasing: We provide an effective way to salary sacrifice for a vehicle through novated leasing with a choice of two novated leasing partners – Toyota Fleet Management or LeasePLUS. About Us InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large‑scale and nation‑building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel. Why Work Here? Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon‑neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation. Work well – live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person – where family extends to the workplace and your well‑being matters. You’ll thrive not only in your career with us, but beyond. Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless. We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands. It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow. Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant. #J-18808-Ljbffr