Officer Customer Service Wholesale

Work with world-renowned products and services. Permanent role with flexible hours. Competitive salary of $76,590 base, plus Super About Us Welcome to The Perth Mint, where golden career opportunities await. The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years, The Perth Mint is a premier tourist destination, an award‑winning exporter, and a key supplier of precious metals to markets throughout the world. There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians. Foster your fascination and pride in our work. Get inspired every day by the world‑class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion. At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well‑being matters — striking the right work‑life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility. We value inclusion and welcome applicants from all backgrounds, including First Nations people, people with disability, LGBTQI+ communities, culturally diverse groups, youth, and seniors. If you need accommodations, please contact ***********@perthmint.com. Our Benefits Competitive salaries and employee discounts Flexible work options available Extended leave options including purchased leave, leave at half pay and access to pro‑rated long service leave Opportunity to work for an endorsed WORK180 employer Paid parental leave and secondary carer’s leave available after 6 months service. 12 weeks paid parental leave for primary caregivers and 6 weeks paid secondary care giver’s leave Training and development opportunities Opportunities to be part of our wide and active range of Employee Resourcing Groups: Reconciliation, Gender, Culturally and Linguistically Diverse (CALD), Disability, Mental Health and Neurodiversity, and Perth Mint with Pride Charity and volunteer initiatives Income protection after an accident or illness Health and wellness programmes, including an Employee Assistance Programme, ongoing wellbeing initiatives, and workplace community building spaces Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website So go on, make your mark. If you are excited by this role and want to join the team at the iconic Perth Mint, apply today. Join our Customer Service Team, where you'll be essential in delivering outstanding service to our global Wholesale distributors purchasing minted products. As a member of the Wholesale team, you will serve as the main point of contact for our distributors, managing their orders and related inquiries with a focus on accuracy and efficiency. Reporting into the Manager Customer Service, this is a full‑time permanent opportunity, based in East Perth. Your role as an Officer Customer Service Wholesale will involve: Accurately process high‑value wholesale orders primarily received via email Confidently and respectfully respond to wholesale order enquiries via email and occasionally via phone, in a timely manner Develop an in‑depth knowledge of The Perth Mint products to provide customers with accurate and detailed information Monitor order progress by ensuring payments are received, orders dispatched within appropriate timeframes, tracking shipments, processing returns and refunds, and collaborating with internal teams Assist with overseas warehouse metal reconciliation reporting and engage with internal and external stakeholders Support shipping replenishment processes by coordinating with internal teams Handle and record customer feedback to improve products, services, and overall customer experience We Are Looking For a Candidate Who Brings Strong organisational and communication skills Excellent attention to detail ensuring accuracy A customer‑focused mindset, dedicated to providing high‑quality service and building strong relationships A proactive problem‑solver with the ability to handle and resolve issues independently Experience in customer service – B2B or wholesale environment is desirable, but not required Proficient computer skills are necessary A collaborative team player, open to feedback and committed to continuous improvement Possess a smartphone for the purpose of business system authentication and security protocols Multilingual skills are desirable It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right, no matter your background or personal circumstances – please submit your application. Applications close on 28 November 2025. The Perth Mint reserves the right to close applications prior to this date. Candidates must have the right to work in Australia and pass our national security check. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr