Consultant, GenAI Conversational Designer
Vor 7 Tagen
Exciting and unique opportunity to join the Contact Centre Domain in this busy hands‑on design role supporting Personal Bank Outstanding opportunity to build and progress your career 12-month Fixed Term opportunity Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. As a Consultant GenAI Conversational Content Designer you will be joining the Contact Centre Domain in Personal Banking that’s doubling down on customer obsession. Responsibilities Help to build governance frameworks to support monitoring and maintenance of GenAI features Improve existing GenAI features through prompt uplifts, testing and iterating Help rollout new GenAI features in a safe and moderated way Improve Virtual Assistant (VA) conversations in line with human‑centred design and heuristic principles Build conversational flows in line with conversation design principles and identify, implement and test NLP (Natural Language Processing) and LLM improvements Apply a risk lens to all GenAI features and decisions Support UX design usability and accessibility for the VA and other team initiatives Find ways to seek and apply customer feedback to improve the VA experience What you’ll bring Experience in prompt engineering ideally in a virtual assistant or customer service environment Demonstrated experience in building test plans and/or frameworks to measure impact and results Extensive relevant experience in written communication such as technical writing, content creation, communications or customer support materials Experience applying human‑centred design principles to content creation Demonstrated experience in continuous improvement leading to measurable outcomes Ability to solve complex problems through process mapping and gap analysis Previous experience or exposure to Digital / CX design functions preferred Experience working with Chatbots and/or AI (Artificial Intelligence) or NLU (Natural Language Understanding) is preferred A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That’s why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic self. Through our many Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process and accessibility please consult the NAB Careers page. If you think this role is the right fit for you we would love to hear from you. Please note candidate screening may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. Key Skills Facilities Management, Actuarial, Apps, Community Support, Garment, Banking & Finance Employment Type: Full Time Experience: Years Vacancy: 1 #J-18808-Ljbffr
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GenAI Conversational Designer
Vor 7 Tagen
Canberra, Österreich Prompt Engineer VollzeitA leading finance firm in Canberra seeks a Consultant GenAI Conversational Content Designer to support the Contact Centre. This role involves building governance frameworks for GenAI features and improving Virtual Assistant (VA) interactions while applying human-centred design principles. The ideal candidate has extensive experience in prompt engineering and...
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Cloud Architect: Data Analytics
vor 4 Wochen
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Engagement Manager
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Engagement Manager
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vor 2 Wochen
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AI Engineer
Vor 5 Tagen
Canberra, Österreich Talent VollzeitAI Cloud Engineer | GenAI, AWS, LangChain, LLMs Location: ACT / QLD (Hybrid) Security Clearance: Baseline Cleared (Preferred) Contract Length: 12 months contract + 2 × 12-month extensions (subject to Departmental discretion) Our client is seeking an experienced AI Cloud Engineer to join a high-performing digital delivery environment. This role sits within a...
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UX / User Interaction Designer
vor 2 Wochen
Canberra, Österreich Peoplebank VollzeitPeoplebank Canberra, Australian Capital Territory, Australia UX / User Interaction Designer Peoplebank Canberra, Australian Capital Territory, Australia 1 day ago Be among the first 25 applicants About The CompanyPeoplebank are a leading information technology talent consultancy that focuses on providing specialised IT consultants to Tier-1 clients in...
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Canberra, Österreich Consultancy Australia VollzeitFirm: Proximity Location: Canberra Education: Postgraduate degree Regulatory Design and Practice Consultant/Advisor Are you looking for an opportunity to further your knowledge and experience in government regulatory environments? Are you legally qualified, or currently undertaking a legal degree? The Proximity Consulting group provides astute advice and...
