Field Service Engineer

Talent Acquisition Partner at EBOS MedTechPeople & Culture, Hiring also on behalf of EBOS Group Cryomed Aesthetics, a company of EBOS MedTech, was born from a passion and the dedication to provide medical technologies and products to businesses in Australia & New Z L. We are focused on being the market leader for the latest technology and providing the highest levels of customer support. We source and support realistic and affordable opportunities for our partner businesses. Our advanced portfolio consists of lasers, medical‑aesthetic devices, and surgical robotics, bringing new and innovative aesthetic technologies to the clinical space. We are looking for a motivated Field Service Engineer to provide first‑level on‑site or remote technical support and to ensure the quality and timely service of equipment. In this role you will repair and troubleshoot problems for our customers who are using our aesthetic medical devices, predominantly laser machines. This role will be based in Alexandria with travel to customer sites in metro NSW and solving technical problems and issues over the phone. You will work with a small team of skilled technicians, in a varied role which will see your time shared across the field and warehouse. This is a great opportunity to join our growing organisation to assist us in providing excellent customer service, working on state‑of‑the‑art devices that showcase the latest technology. There’s no better time to join than right now Responsibilities Establish and maintain strong relationships with external and internal customers. Deliver exceptional customer service and support. Provide specialised support from a remote location either by telephone or email or onsite support. Develop and maintain expert knowledge and skill in supported products. Negotiate timeframes for solution implementation with clients and communicate with clients on progress updates throughout problem resolution. Manage customer expectations and follow‑up strategies to ensure customer satisfaction. Preferred Experience and Qualifications 2+ years proven experience in the installation and ongoing maintenance of electromechanically driven machinery. Engineering qualifications in Industrial Electronics, Laser Technology. Experience working with precision optical & mechanical alignments and medical/laser device support will be highly regarded. Excellent communication & organisational skills. As part of the EBOS Aesthetics Group, Cryomed offers professional development opportunities, excellent company benefits, an exceptional employee recognition program, long‑term employment stability, an employee referral program, and a fun and exciting working life. Cryomed is a company of the EBOS Medical Technology Business Unit which also includes LifeHealthcare (a medical device distribution business), Australian Biotechnologies (allograft manufacturing), and Transmedic (South‑East Asia MedTech distribution). The mission of EBOS Medical Technology is to provide life‑changing medical solutions to patients across the Asia‑Pacific. We have over 1,000 employees in the division, with exposure across 9 different countries. This gives us the opportunity to impact a greater number of patients and provide employees with a richer career experience through exposure to various market and therapeutic areas of medical technology. Application Eligibility This position is for candidates who have the right to work in Australia. We are not able to offer sponsorship to persons without working rights and your application will not be considered. Referral Program Referrals increase your chances of interviewing at Cryomed Aesthetics by 2×. Seniority level Associate Employment type Full‑time Industries Medical Equipment Manufacturing #J-18808-Ljbffr