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Blackbaud CRM Senior Consultant
vor 3 Wochen
Blackbaud CRM Senior Consultant
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locations
Remote - Australia
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
R0011685
About the roleCustomer Delight is at the heart of everything we do. Reporting to the Team Leader, Enterprise Professional Services , the Senior Business Analyst and Consultant holds a pivotal role in the success Blackbaud CRM project delivered for our customers.
The Senior Business Analyst and Consultant acts as an industry expert for the Blackbaud CRM solution, leading the work on new customer implementations and providing consulting services to existing customers. The Senior Business Analyst and Consultant draws upon extensive product and industry knowledge to develop and deliver solutions for customers, setting and applying best practice. In addition, this role may deliver ‘back to base’ or managed services consulting work from existing customers.
A part of Blackbaud's Professional Services organisation and working closely with the Sales team and appropriate Account Executives this role will support both revenue opportunities and successful project delivery, working towards 100% referenceable and delighted customers.What you'll be doingBusiness Analysis & ConsultingConsult and deliver outcomes on implementation projectsConsult with customers and define appropriate solutions to meet their needs and integrate across all business aspects of Blackbaud CRMDocument solutions including functional design and specifications as requiredDesign and implement solutions to meet customer needs with customer delight as the key focusRecommend and deliver process improvements and best practices as identified throughout projects and back to base consulting.Serve as the application subject matter expert throughout the implementation life-cycleEstablishing a trusted advisor relationship with customers in order to improve user adoption and overall satisfaction with Blackbaud CRM and BBIS SolutionsWhat we need from youPrior exposure to Blackbaud Products, ideally Blackbaud CRM4+ years of experience implementing CRM softwareSound understanding and practical use of the Infinity API a distinct advantageExposure to Blackbaud Internet Solutions (BBIS) an advantageExperience in professional services an advantage4+ years of experience implementing CRM softwareA deep understand NFP operations to leverage the software for success in the Australian MarketDemonstrated ability to define and implement solutions that provide lasting value to customersProfessional or Tertiary qualifications in information Systems, Information Management, or equivalent experienceAbility and willingness to contribute to Professional Services Practice improvementsAdditional infoBlackbaud is a remote first organisation. Whilst we can accommodate work from anywhere in Australia, we do prefer East Coast for time zone managementSome Australian travel may be involved for customer engagements or Team meetings.Stay up to date on everything Blackbaud, follow us on Linkedin , Twitter , Instagram , Facebook
and YouTubeBlackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in todayBlackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies:
We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email
.
About Us
Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good
community—nonprofits,
foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence.The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.
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