Support Officer

vor 13 Stunden


City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business Vollzeit

Support Officer (ICT), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services. As the ICT Support Officer, you will: Monitor and respond to service desk and operational requests for business application support, to maintain business operations. Assist with client availability where required and organise client maintenance activities to enable technical support to attend to reported issues. Coordinate ITIL change and release management within Digital Customer (SSQ). Complete preventative maintenance checks on Digital Customer (SSQ)'s business applications. Complete delegated internal and external ICT infrastructure project work for Digital Customer (SSQ), to enhance business capability, where required. Manage business application services for internal and external bodies of work, and complete relevant projects when necessary. Oncall, multi-site, after hours availability is a requirement of this position. May be required to work at other Digital Customer (SSQ) facilities other than your primary location. Provide input into technical specifications for procurement processes, to assist with the effective acquisition of ICT business applications. Facilitate vendor and supplier activities in “break/fix” and maintenance to ensure the rectification of problems for end users. Consult and provide advice, both technical and non-technical, to Digital Customer (SSQ) clients and customers, regarding desktop and end user services and devices, to ensure the ongoing service delivery of ICT services for Digital Customer (SSQ) and their partners. Maintain and establish relationships with internal stakeholders and external suppliers, to ensure ICT components and technical support is available to meet Digital Customer (SSQ)'s business needs. Maintain own professional development and contribute to the professional development of others. #J-18808-Ljbffr



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