Head Of Ai

MUFG Pension Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over ** employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast‑paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. Head of AI Automation We’re seeking a visionary Head of AI Automation to drive the adoption of AI, machine learning, and robotic process automation (RPA) across our transformation portfolio. This role will shape our automation strategy, enhance operational efficiency, and enable scalable, ClientFirst service delivery. What you’ll do AI/ML Strategy Platforms – Define and execute AI and machine learning strategy; lead implementation and optimisation of AI/ML platforms, models, and infrastructure to enable intelligent automation at scale. Model Development & Deployment – Develop and deploy machine learning models for predictive analytics, intelligent routing, recommendation engines, and decision support; ensure robust data pipelines and infrastructure. RPA & Intelligent Automation – Manage the RPA pipeline end‑to‑end; design and deploy intelligent automation solutions combining RPA with AI/ML capabilities (e.g., document processing, conversational AI). AI Governance & Compliance – Implement group AI governance frameworks ensuring ethical, transparent, and compliant AI deployment; monitor model performance and ensure continuous refinement. Knowledge Management – Drive AI‑powered knowledge management initiatives, including intelligent search, recommendation systems, and virtual assistants to enhance productivity and service quality. Leadership & Culture – Provide strategic leadership to the AI Automation team; foster a high‑performance, innovative, and collaborative culture across transformation projects. Capability Building & Partnerships – Build organisational capability in AI and automation through training and centres of excellence; partner with transformation leads and group AI function on emerging technologies and best practices. What you’ll bring Extensive experience leading AI, machine learning, or intelligent automation functions in complex organisations. Deep technical knowledge of AI/ML platforms, algorithms, and deployment practices. Proven track record implementing RPA and intelligent automation at enterprise scale with measurable business benefits. Strong understanding of AI governance, ethics, and responsible AI principles. Experience with NLP, conversational AI, document processing, and predictive analytics. Excellent stakeholder engagement skills and ability to partner across technology, operations, and transformation teams. Financial services or superannuation experience highly desirable. Employment Benefits FlexiWorks – enabling employees to work in the office and at home. Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well‑being leave. Employee Recognition Program – recognising people who demonstrate our values and company purpose. Talent Referral Program. Salary Sacrificing via Superannuation. Employee Assistance Program. Learning Development – self‑paced learning, including educational assistance support. Employee discounts – access discounted rates and offers from a variety of providers including Bupa and Microsoft. Novated Car Leasing. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension Market Services. Successful applicants will be required to complete background screening, including a criminal history check, prior to commencement of employment. Create a job alert for this search #J-18808-Ljbffr