People & Culture Manager
vor 3 Wochen
We are seeking a seasoned People & Culture Manager to lead the HR function across one of Australia’s largest hotel and hospitality environments. This role is ideal for someone who has grown their HR career within hotels, resorts, or high-volume hospitality groups and understands the unique balance of service culture, operational rhythm, and people leadership required in this sector. In this position, you’ll partner with senior leaders to build a people experience that is warm, professional, and aligned to the standards expected in world‑class hotel and hospitality operations. You’ll shape the frameworks, systems, and leadership capability that help frontline teams deliver exceptional guest and customer experiences every day. Key Responsibilities Lead cultural initiatives that strengthen service excellence, teamwork, and brand‑aligned behaviour across all departments Enhance employee engagement, driving programs that improve morale, connection, and pride across the hotel and hospitality workforce Coach and develop managers and supervisors to build confident, capable, values‑driven leaders at every level Design and deliver performance, recognition, and development programs that support growth and elevate service culture Oversee workplace relations, investigations, and policy governance to ensure a fair, safe, and compliant workplace Drive wellbeing, inclusion, and retention initiatives that support a positive and sustainable employee experience Optimise HRIS and workforce systems to ensure accuracy, efficiency, and data‑driven decision‑making Champion organisational values and ensure they are consistently embedded across the employee lifecycle What You Bring HR/People & Culture experience within hotels, resorts, premium hospitality groups, or high‑volume service environments will be highly regarded Strong understanding of workforce operations in multi‑outlet, shift‑based hotel and hospitality settings Proven capability in high‑volume recruitment, onboarding, and talent development Excellent communication and interpersonal skills, with the ability to influence across all levels Strong systems capability with HRIS, payroll, and rostering platforms commonly used in hotel/hospitality environments A hands‑on, approachable leadership style grounded in professionalism, warmth, and service excellence A commitment to creating a safe, inclusive, and high‑performance workplace culture This is a rare opportunity to take on a senior HR leadership role within a large, complex hotel and hospitality operation offering the scale of a major hotel, the diversity of a multi‑outlet venue, and the chance to build a culture that elevates both the employee and guest experience. #J-18808-Ljbffr
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