Claims Coordinator, 2912

Hannover Re – more than 4,000 employees at locations all over the world. Our strength? Connecting power: we rely on each other. Our purpose? Beyond risk sharing – we team up to create opportunity. As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge ourselves and continuously optimise our services, advice and products. All this makes us one of the leading and most profitable reinsurance groups in the world, as well as a reliable employer. We are a major player in the Life & Health reinsurance market in Australia and New Zealand. We have the benefit of being small and nimble, but with the financial backing of one of the largest reinsurers in the world. We currently have an exciting opportunity in our Life & Health subsidiary in Sydney, which plays a major part in the success of Hannover Re globally. Position Claims Coordinator – maternity cover position reporting directly to our Claims Administration Manager. Key Responsibilities Review claim information and accurately interpret the policy to determine claim eligibility within delegated authority Adhere to all team SLA’s and accurately record claim details Request medical reports and arrange medical appointments Liaise with external service providers and clients both via telephone and written communication Process claim payments, ensuring calculations & payment letters are correct Assess and pay Death claims within delegated authority Collate documentation and complete general administration duties, including photocopying and filing Support the processing of direct in‑house funeral bordereaux and other direct claims Be attentive to identifying the risk of fraud, potential and observed regulatory/legal breaches, processing gaps and contribute to process improvement opportunities Qualifications & Experience Basic to medium level Excel skills Demonstrated knowledge of the Life Insurance Code of Practice and Claims Handling AFSL obligations Experience working with a Claims Management System (CMS) & processing payments Technical knowledge in policy application and claims administration Excellent organisation, attention to detail and ability to prioritise effectively Clear and effective communication, both written and verbal Strong analytical, project support and problem‑solving skills Ability to work with minimal supervision and as part of a team Requirements All applicants must have unlimited rights to work in Australia – either Australian citizen or permanent residency. What We Offer You Are our values “Responsibility”, “Drive” and “We‑Spirit” aligned with yours? We foster a culture of respect in our workplace, supporting respectful communication and behaviours, acknowledging differences and honouring the people we interact with, taking the time to understand their needs and perspectives. Atmosphere: An international working environment with short decision channels, an open feedback culture and a sense of community shaped by mutual respect and a readiness to help. Benefits: Structured onboarding, hybrid working arrangements, EAP and modern offers for personal development and wellness activities. We prioritise employee well‑being and engagement. Prospects: Opportunity to contribute specialist expertise, develop potential, innovate ideas and act on them. Job Details Seniority level: Entry level. Employment type: Full‑time. Job function: Finance and Sales. Industries: Insurance. Would you like to find out more about Hannover Re Australia? Visit our careers site: No agencies please. #J-18808-Ljbffr