Associate Director, Student Services

The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to elders past and present.> Responsibilities Champion the delivery of critical services and strategic projects across all areas of Student Services. Drive initiatives that enhance the quality and consistency of the student experience. Collaborate with stakeholders to ensure alignment with institutional goals and student needs. Lead both strategic and operational initiatives that align with the University’s mission and respond to the evolving needs of future and current students. Foster a culture of continuous improvement, collaboration and student‑centric decision‑making to deliver transformative educational outcomes for and from Tasmania. Lead a high‑performing team that delivers cross‑functional support for all areas of the portfolio, providing executive support, analytics, reporting and system support to enhance service delivery, performance governance and project prioritisation. Act as a senior delegate for Student Services, supporting the Executive Director and functional managers to ensure integrated and seamless service delivery. Qualifications & Experience Demonstrated high‑level leadership experience in student experience across a variety of university contexts with proven success in leading and implementing transformational change initiatives, preferably within university settings, with the capability to lead complex programmes of work to achieve strategic targets. Proven track record in stakeholder engagement and relationship management with the ability to influence and collaborate effectively at various levels of seniority while negotiating a range of conflicting demands and priorities in a complex internal and external environment. Detailed knowledge of the national and international higher‑education sector and regulatory environment, including legislative and compliance requirements governing university systems and processes, with a demonstrated ability to translate into institutional procedures and processes. Proven ability to design new solutions, service models and ways of working within compliance guardrails to respond to emerging trends and student needs as a result of a changing higher‑education landscape (e.g. Universities Accord). Strong analytical and problem‑solving skills with the capacity to utilise qualitative and quantitative data‑driven insights together with an appreciation of university systems and their capabilities to inform decision‑making and drive continuous improvement in processes, service‑model redesign and complex problem‑solving to drive a positive organisational culture. Proven operational, project and change‑management experience with the ability to manage and prioritise effectively in a demanding and dynamic work environment. Demonstrated experience in leading, mentoring and developing high‑performing teams, fostering a culture of collaboration, innovation and excellence. Exceptional interpersonal conflict‑resolution and negotiation skills with a recent record of successful collaborative practice and capacity to work constructively with a wide and diverse range of stakeholders. Benefits 26 weeks paid parental leave for primary caregivers. 17% superannuation contribution. Health and fitness membership options. Accommodation and car hire discounts. Health insurance and banking. Novated leasing. How to Apply For this role we look forward to hearing from you. Please provide your up‑to‑date resume with a 1–2 page cover letter outlining your motivation for the role and how your skills and experience align. To obtain further information, please contact us. Applications for this role will close 11:55 pm Sunday 7th September 2025. Position Details Associate Director Student Services – Full‑time, Tasmania (Hobart, Launceston or regional, depending on experience). Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role is required. #J-18808-Ljbffr