Senior Complaints Officer

vor 2 Wochen

victoria, Österreich State Government Of Victoria, Australia Vollzeit
Job type: Ongoing - full time or part time
Organisation: Victorian Inspectorate
Occupation: Regulatory Governance and Compliance
Reference: VG/VI/VI/VI0036
This opportunity is for you, if you would enjoy:
Strengthening Victoria's integrity system; Being part of the checks and balances that positively influence the conduct of integrity bodies; Supporting the system to hold the public sector to account; and you:
have a passion for integrity and oversight and want to make a positive difference; are a complaint handling professional with experience working with complex matters and enjoy analysing issues and communicating your reasoning in writing; enjoy collaborating on matters and being part of a small, expert organisation that strives for the highest standards. The Victorian Inspectorate (VI) provides oversight of the IBAC and other integrity, accountability and investigatory bodies and their officers, playing a key role in Victoria's public interest disclosure scheme.
This role requires demonstrated experience in handling complaints in an integrity or oversight context; or experience in a complaints, compliance or investigations role. A tertiary qualification in a relevant discipline such as criminal justice, law, public sector administration or investigations is desirable. A working knowledge (or capacity to develop an understanding) of Victoria's public interest disclosure scheme will also be highly regarded.
If this interests you and you are seeking a full time or a part time opportunity (minimum 3-day week), please apply.
Job Overview Reporting to the Manager, Complaints, the Senior Complaints Officer performs a key role in the Complaints team by managing a caseload of the VI's complaints and public interest disclosures in accordance with the VI's Service Charter, complaint handling framework and relevant statutory framework. These complaints involve assessing a diversity of issues that can require research and specialist knowledge, such as allegations concerning the exercise of coercive powers and private examinations, the conduct of investigations at other integrity agencies and consideration of whether conduct could constitute improper conduct or detrimental action under the Public Interest Disclosures Act 2012. Complaints to the VI can be highly complex.
The VI is enhancing its IT environment to improve efficiencies in relation to remote access. While there is presently a level of flexibility with working arrangements for Senior Complaints Officers, this will increase once the relevant aspects of the VI's IT strategy are fully implemented. For the complaints workload, this is expected to be in the 2024-25 financial year.
To apply Please click the "Apply now" button on this advertisement, and ensure that your application includes a cover letter, resume and written response to the Key Selection Criteria (KSC). The KSC response should not exceed two pages.
Applications will close at 11.59pm, on Sunday 10th November 2024.
VPS employees are strongly encouraged to apply for this position via the Jobs and Skills Exchange. For further information about the VI, please visit enquire about this role, please phone the contact on the position description. The VI values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such, the VI offers reasonable adjustments for applicants with disabilities on request.
Employment will be subject to:
Reference checks, misconduct screening and Police check Oath or Affirmation (Vic. Inspectorate Act, s. 30)
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