Automotive Parts Interpreter

Automotive Parts Interpreter - NAPA Midland - Full Time Are you a people person with a passion for parts? We're looking for a Parts Interpreter who loves helping customers find exactly what they need - fast and hassle‑free. If you're great at breaking down the technical stuff into easy answers and making every interaction a smooth ride, this is your chance to shine as the friendly faces behind every perfect part fit. Ready to drive customer happiness? Let's roll Why our team loves working at NAPA: Competitive salary + generous incentives for outstanding performance Relax & enjoy weekends with family & friends with a Monday to Friday work schedule We genuinely care about supporting you to reach your full potential and offer tailored 'Napa Know How' career opportunities linked to your personal development plan A company‑funded, professional uniform Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMX We're fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity. We value differences in backgrounds, cultures, abilities, and experiences We proactively support our working parents in a variety of meaningful ways, and our parental leave top‑up allowance is one of the ways we do this Paid volunteer leave allowing you to give back to your chosen charity/community organisation About the role: Our Parts Interpreters provide accurate technical parts support to trade, industrial and mining customers, leveraging their expert automotive/mechanical knowledge. They assist customers with product information and advice, but also problem‐solve, provide solutions, and use sales techniques. Our customers benefit from the strong relationships they build and exceptional customer service they provide. Duties include: Interpret parts Process customer orders Efficiently dispatch products and parts Promote specials Arrange buy‑ins Process customer credits First point of contact for customers (in‑person and over the phone) Contribute to a culture of safety by putting safety first , ensuring that we all make it safe & make it home Note, this role will require lifting, bending & climbing. Who we're looking for: Parts interpreting "know how" (your technical parts knowledge) Passion for providing exceptional customer experiences Confidence in sharing your 'know how' and ability to communicate your knowledge in a way the customer can understand Innovate and collaborative approach to work Solution‑focused / problem solver Sound computer skills Comfortable working in a fast paced and dynamic environment as part of a high performing team Conscious of workplace safety at all times Master the art of parts decoding, effortlessly process customer orders, and dispatch products like a pro - all while being the friendly first point of contact that keeps our customers coming back for more NAPA is Australia and New Zealand's largest and newest name in automotive aftermarket parts. We're on an exciting journey to revolutionise the Australian automotive aftermarket sector - and we're accelerating Our vast national network delivers solutions in trade, industrial, wholesale and mining, and is proudly supported by 100 years of industry expertise from our heritage brands including Ashdown‑Ingram, Covs, Global Auto Spares, and R&E Auto Parts. Former GPC team members welcome to apply. Send your CV to our Careers Team by clicking APPLY To find out more about NAPA, please visit or follow us on socials. GPC Asia Pacific Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at #J-18808-Ljbffr