Care Advisor

About Us At Uniting AgeWell, we’re dedicated to supporting older people to experience wellbeing, choice, and independence in their lives. Whether living at home or in residential care, we want every person to feel valued, supported, and connected to their community. With services across Victoria and Tasmania, our team of over 5,000 staff and 600 volunteers are committed to providing high‑quality, compassionate care. Our workplace culture is grounded in the BEST philosophy - Believe, Excel, Support, and Trust - and shaped by our values of Kindness, Respect, Integrity, Innovation, and Inclusion . These principles guide our care, our culture, and our commitment to those we serve. To learn more, visit: Why Join Uniting AgeWell? We believe in supporting our people to grow personally and professionally, while making a genuine difference in the community. As part of our team, you’ll enjoy: Competitive pay – Above Award hourly rates Salary packaging benefits – Up to $15,900 + $2,650 per year tax‑free Annual leave loading – Extra pay while on leave Ongoing development – Access to education, training, and career pathways Employee Assistance Programme – Free and confidential 24/7 support for you and your family Enhanced parental leave – Flexible options to support your family Relocation flexibility – Opportunities to work across our extensive Victoria and Tasmania network Join a not‑for‑profit, values‑based organisation where you’ll be supported to succeed – and where your work truly matters. Join Our Team in Ballarat Based in Ballarat office, our Grampians Support at Home programme supports older people to live independently in their own homes for as long as possible. We’re currently looking for a passionate and experienced Care Advisor to join our Ballarat team. This community‑based role includes regular in‑home visits throughout the service area to deliver tailored care and support. If you're passionate about person‑centred care, enjoy building strong relationships, and want to make a real difference in your community – this could be the perfect role for you. About the role As a Care Advisor , you’ll play a key role in empowering older people to live safely and independently at home. You’ll manage a caseload of clients, developing personalised care plans and working closely with families, support teams, and health professionals to deliver holistic, high‑quality care. This is a full time position, working Monday to Friday. Key responsibilities include: Conducting regular in‑home visits to assess client needs and wellbeing Performing initial assessments with prospective clients, including referrals and support recommendations Developing, implementing, and reviewing personalised care plans in consultation with clients and families Coordinating services in collaboration with Care Organisers and external providers Liaising with health professionals, social workers, and community services to ensure integrated, client‑focused care Managing care budgets to ensure quality services are delivered within funding limits Participating in case discussions, incident management, and feedback reviews Maintaining accurate records of assessments, care plans, budgets, and client interactions Using a range of communication strategies to understand and meet client and family expectations Ensuring financial and administrative compliance with all relevant organisational and programme policies For a full list of responsibilities, please refer to the Position Description: Care Advisor What We’re Looking For We’re looking for a skilled and compassionate Care Advisor who is committed to delivering exceptional care and empowering older people to live with dignity and independence. You’ll bring: Case Management expertise – Experience managing client caseloads, particularly within aged care or community settings, and a strong understanding of person‑centred, goal‑driven support Care planning capability – Confidence in developing, delivering, and evaluating individualised care plans aligned with Consumer Directed Care principles Aged Care programme knowledge – Familiarity with Support at Home funding models, compliance requirements, and service delivery practices Assessment and documentation skills – Ability to conduct comprehensive assessments and maintain high‑quality documentation Strong communication – Excellent interpersonal skills to build trust and collaborate effectively with clients, families, and professionals A focus on safety and compliance – Knowledge of safety practices and regulatory standards across the aged care or health sectors Values alignment – A genuine connection to our BEST philosophy and organisational values Mandatory Requirements A valid Driver’s Licence and access to a roadworthy vehicle with comprehensive insurance Current First Aid and CPR certificates (or willingness to obtain) A valid Working with Children Check (Employee) A current National Police Check or NDIS Worker Screening Check Compliance with annual vaccination requirements as per policy Australian work rights How to Apply To apply, access the Position Description – Care Advisor to ensure this opportunity aligns with your skills and values. Click Apply to submit your application. For any queries, please contact: We strongly encourage applications from Aboriginal and Torres Strait Islander peoples . Please note: Only shortlisted applicants will be contacted. The position may be filled as soon as a suitable candidate is identified. #J-18808-Ljbffr