Senior Change Manager, 3

This range is provided by Needus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$100.00/hr - A$150.00/hr Direct message the job poster from Needus Cybersecurity & IT recruitment specialist | Helping Australian businesses secure top tech talent | Founding Director, Needus Contract Change Manager – JAPAC Program Contract Duration: 3–6 months Location: Melbourne, Australia (preferred) Region: JAPAC (ASEAN, Greater China, ANZ, India, Japan) Start: Immediate About the Role We are seeking an experienced Change Manager to lead the transformation of our Customer Success operating model across the JAPAC region. The core purpose of this role is to help the organisation adjust how Customer Success functions day‑to‑day—covering people, processes, tools, and customer engagement practices. This is a critical position within a broader initiative focused on strengthening Customer Success and Account Health Management. The successful candidate will bring deep experience working with Customer Success teams, technology functions, and corporate stakeholders to ensure new models are well understood, adopted, and embedded across diverse markets. Key Responsibilities Lead the change approach required to adjust and modernise the Customer Success operating model , ensuring teams understand and adopt new roles, workflows, tools, and engagement expectations. Build and execute a JAPAC‑specific change management plan aligned with the global program. Work closely with Customer Success leaders and team members to clarify impacts, support transition activities, and guide behavioural and process shifts. Partner with technology teams to ensure system and tooling changes that support the new Customer Success model are communicated, understood, and adopted. Coordinate with global program stakeholders to align regional execution with global standards while tailoring communication and training for JAPAC needs. Assess change readiness across markets, identify risks and resistance, and develop practical mitigation strategies. Create clear communication, training, and enablement materials to support new ways of working. Provide structured reporting on adoption progress, outcomes, and areas where additional support is needed. Impact Areas Customer Success Teams: Adjusted roles, updated workflows, new engagement models, and new performance expectations. Technology Teams: System and tooling updates that underpin the new Customer Success operating model. Customer‑Facing Teams: Alignment with new offerings, responsibilities, and collaboration points with Customer Success. Customers: Evolving engagement experience, support pathways, and interaction models. Required Experience & Skills Strong experience leading change within Customer Success , Account Management , or customer‑facing transformation environments. Proven ability to shift operating models, including role clarity, process redesign, behavioural change, and technology adoption. Experience working with technology teams on system, process, or tooling changes that support customer lifecycle operations. Background working in large, multi‑national or corporate environments where cross‑functional influence is required. Experience managing change across multiple countries in JAPAC or similar regional complexity. Ability to engage executive leaders, coach frontline managers, and influence global teams. Skilled at simplifying complex change impacts into clear messaging and actionable next steps. Experience working in Technology companies/Environments. Prior involvement in building or scaling Customer Success functions. Familiarity with global‑to‑regional change frameworks. Who You Are You are someone who understands how Customer Success functions operate and what it takes to evolve them. You bring a practical, structured approach to change and can guide teams through uncertain transitions with clarity and confidence. You work well across cultures, navigate corporate environments with ease, and thrive in transformation settings where people, process, and technology all shift simultaneously. Seniority level Mid‑Senior level Employment type Contract Job function Management Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Needus by 2x #J-18808-Ljbffr