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vor 4 Wochen


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Senior Director, Cloud Advisory - APJ Pegasystems is looking for a Senior Director to lead our Cloud Advisory team across APJ. Meet Our Team As a key leader to a regional team of Service Assurance Advisors (SAAs), you will provide vision, guidance, and technical oversight. What You’ll Do At Pega Lead a team focused on guiding and advising our clients on all manner of technical tasks. Review the SAA’s portfolios of clients encountering technical service issues, to ensure a high level of satisfaction with Pega services is achieved. Drive process and improvements aligned with clients’ requirements to ensure clients’ success criteria are met. Partner with the various functions including Customer Success Management, Global Customer Support, Product Management and Engineering to share and drive client feedback and product improvements. Who You Are The successful candidate exemplifies a blend of deep technical expertise with client facing prowess. What You’ve Accomplished Bachelor’s Degree in Computer Science, or equivalent. 12 - 15 years of relevant work experience, including up to 10 years leadership experience in a consulting or technical role. Proven track record of leading a team to effectively ensure the resolution of complex technical issues to drive client satisfaction. Deep technical knowledge of Pega’s products and services - and how they help clients achieve significant business benefits. Understanding of the Cloud and how to support Cloud based clients. A track record of using relevant metrics and process improvements to drive process and organizational improvement. Expert oral and written communication skills, leadership and poise in pressurized situations. Tenacity, drive and the desire to succeed in a fast‑paced environment. Experience working within a global SaaS or PaaS organization. Hands‑on experience with Pega Products. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products. Continuous learning and development opportunities. An innovative, inclusive, agile, flexible, and fun work environment. Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company. Hybrid role - either located in Sydney or Melbourne. Job ID: 22766 Seniority level: Director Employment type: Full‑time Job function: Consulting, Information Technology, and Sales Industries: Software Development and IT Services and IT Consulting #J-18808-Ljbffr


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