Patient Services Administrator

vor 1 Tag


City of Melbourne, Österreich Cabrini Health Vollzeit

Patient Services Administrator Full or Part Time ongoing position Cabrini Malvern location Join a Team That Keeps Healthcare Moving Behind the Scenes At Cabrini Health, our Patient Services team plays a vital role in delivering exceptional service - working behind the scenes to ensure every detail of a patient’s health journey is captured, managed, and protected with precision. If you're passionate about detail, data integrity, and making a meaningful impact in healthcare - this is where your skills can truly shine. About the role Cabrini Health is seeking an Administration Clerk to join our vibrant Patient Services team - primarily based at Cabrini Malvern. We have a permanent full or part time (minimum 3 days per week) position available. Our department operates between 6AM-9PM Monday-Sunday so flexibility to cover a range of shifts is essential. Key responsibilities will include: Processing patient registration information ensuring timely and accurate entry in WebPAS Organising patients' financial files and other forms/labels with medical records in preparation for admission/surgery lists Conducting pre-admission telephone calls to patients within 48 hours of hospital admission to clarify personal details and advise any out-of-pocket expenses Compiling information packs for patients, including relevant health fund and other information specific to each patient Preparing information for patients upon discharge and collecting any outstanding payments relating to their stay Key requirements of the role Certificate IV in Hospital Administration or Business Administration (desirable but not mandatory) Previous experience working with medical records or familiarity with medical terminology is a bonus, but not essential A true team player - collaborative, dependable, and equally capable of working independently when required A passion for delivering exceptional customer service, with a friendly, patient‑focused approach Strong communication and interpersonal skills, with a positive attitude that builds rapport across teams Excellent organisational skills, with the ability to prioritise tasks and adapt when needed A keen eye for detail and accuracy, ensuring every task is completed to a high standard Solid numeracy and literacy skills to support administrative efficiency To view the position description, click here Enquiries should be directed to: Julie Oliver, Manager Operational Performance – #J-18808-Ljbffr



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