Business Support Officer

Business Support Officer (Correspondence), Queensland Health Queensland Government – Brisbane QLD Full time, Contract, Part time, Casual/Temporary Take the next step in your career with this exciting opportunity within eHealth. Responsible for ensuring that business support services are delivered efficiently and effectively in accordance with the strategic directions and operational priorities of the branch. The role is accountable for ensuring on‑time, high quality branch output and engagement together with alignment and compliance with organisational and departmental administrative and support policies and standards. This essential role operates in a dynamic, demanding and complex environment and is required to support a high volume of both proactive and reactive requests while providing timely, thorough and accurate advice, and coordinating the delivery of branch activities including administrative, financial, human resource and business management services. What you’ll do Manage incoming and outgoing executive correspondence requests to ensure accurate, timely and relevant information is provided in accordance with departmental guidelines and processes. Coordinate and support standard business and administrative procedures ensuring systems are effectively communicated and applied across the branch. Ensure that significant issues or events, often of a confidential and sensitive political nature, are managed effectively, determining the extent to which matters should be escalated and collaborating with the most appropriate groups and resources internal and external to achieve required outcomes. Utilise an effective records management system such as Records Manager, to implement efficient correspondence workflows and tracking. Collate, analyse and prepare branch performance reports with respect to finance, human resources, procurement and correspondence activity across the branch. Ensure good stakeholder relationships are maintained and non‑compliance of key performance indicators are escalated to the Branch Manager for resolution. Identify and support the implementation and review of strategies, systems, processes, procedures and practices to support continuous improvement across the branch. About you The essential requirement for this role is: Demonstrated experience in managing high volumes of incoming and outgoing correspondence utilising Content Manager (EDRMS), including proof‑reading, formatting, editing and quality assurance to achieve required outcomes and meet deadlines. In addition to this, the preferred applicant will require: Proven ability to provide expert advice to managers and staff in the delivery of business services and the measurement of business performance. Demonstrated professional written and verbal communication skills, including the ability to apply expert knowledge of policies and practices when communicating with officers at all levels. Demonstrated commitment to work improvement and experience in implementing changes to improve work practices and service delivery. Knowledge or the ability to acquire knowledge of business support and business performance measurement and reporting procedures in a large complex public sector service delivery organisation. Ability to analyse business performance data, identify trends and exceptions, and identify options to achieve required performance levels. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. 12.75% superannuation 17.5% leave loading Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Access to a variety of programs and initiatives to support training and career growth. Grow your skills through hands‑on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description. #J-18808-Ljbffr