AD, External Fraud Prevention

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions Lead the strategic direction of external fraud prevention at Optus, overseeing identity fraud, scams, payments, and application fraud across customer-facing channels. As a senior leader in the Fraud & Identity function, you’ll define fraud risk policy, control frameworks, and detection strategies to protect customers and minimise financial loss This role combines deep fraud expertise with strategic leadership, driving model-based detection, rules-driven controls, and data-led insights. You’ll collaborate across Technology, Product, Operations, and Regulatory teams to embed fraud controls, balancing risk, compliance, efficiency, and customer experience. What You’ll Do: Define and execute fraud strategy aligned with enterprise risk appetite, including policy, controls, and roadmap. Lead fraud model and rule performance, overseeing real-time detection, scoring, and proactive typology analysis. Drive governance and audit readiness, managing documentation, change control, and committee engagement. Collaborate cross-functionally with product, technology, and operations to embed fraud controls and guide delivery. Manage fraud portfolio performance, prioritising model and rule requirements, and coordinating response strategies. Represent fraud risk in senior forums, shaping updates, influencing customer experience, and escalating material events. What makes you perfect for the role? Degree in Business, IT, Risk, Data Science, Analytics or a related field. Fraud Risk Leadership: 8+ years’ experience in fraud risk roles, with a proven track record of leading enterprise-wide initiatives and engaging with regulators and executives. Model & Rule Implementation: Demonstrated success working with data science teams to deploy fraud models and rules into production. Fraud Detection Expertise: Strong understanding of fraud detection methods, rule engines, real-time decisioning, and customer fraud types including identity, application, and payment fraud. Systems & Data Proficiency: Skilled in fraud case management, intelligence systems, and behavioural, device, and transaction data; familiar with identity verification, payments systems, and cloud platforms like Databricks. Leadership & Strategic Thinking: Strong leadership, crisis management, and stakeholder influence, with strategic and commercial acumen and deep knowledge of risk governance and compliance. What’s in it for you? Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon (Sydney Office only). At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. No need to suit up, the innovation starts here.We’re looking for challengers and innovators, in all business areas, who can make things happen and grow with us. As passionate about customer experience as we are? If you understand that this is more than just selling products, you’ll get a lot out of an Optus retail career. Jumpstart your career and broaden your experience. Develop your full potential and career trajectory across a multitude of business areas. From finding a job.To creating your career. We don’t sit back and let the future happen to us. At Optus, we know tomorrow is ours to create. At Optus. Our diverse collective of talented individuals creates a vibrant and welcoming workplace where diversity of thought gives us our edge.We encourage our people to truly be themselves at work, regardless of beliefs, gender, identity, ethnicity or age. What’s it really like to work at Optus?From Women in Tech to Graduates who become mentors and everything in between, this is where our own people tell their stories.Follow their individual career journeys, be inspired and take a sneak-peek at the possibilities. Five core values guide us in making our future happen; to relentlessly improve every day, creating new and better customer experiences and a better tomorrow. Optusacknowledges the Traditional Custodians of the lands on which we live, work and serve. We celebrate the oldest living culture and its unbroken history of storytelling and communication. We pay respect to Elders - past, present and future. #J-18808-Ljbffr