Head of Technology Services

Are you ready to lead transformative technology initiatives that directly impact lives? The role of Head of Technology Services at MSWA involves delivering secure, efficient, and user‑centric technology solutions across the organisation. This role oversees cloud platforms, infrastructure, data governance, cybersecurity, and service desk operations. As the Head of Technology Services, you’ll collaborate closely with internal stakeholders, vendors, and your team to drive strategic initiatives – including digital transformation, ITIL‑based service excellence, and a security‑first mindset. Your day might begin with a strategic stand‑up with leadership, aligning on priorities such as rolling out an AI‑driven data platform or refining cybersecurity practices to meet ISO 27001 standards. Mid‑morning, you may meet cross‑functional stakeholders to ensure technology solutions align with business needs – whether enhancing Salesforce workflows or integrating new reporting tools. Afternoons could involve reviewing service desk metrics, mentoring team leads, or collaborating with vendors to optimise infrastructure costs. You’ll also foster a culture of continuous improvement, inclusivity, and customer service excellence, ensuring your team feels empowered. This role is ideal for someone who thrives in a purpose‑driven environment and balances strategic vision with hands‑on leadership. You’ll work closely with the Chief Transformation Officer and senior leaders to ensure technology is not just a support function – but a catalyst for innovation, efficiency, and impact. This is a permanent, full‑time role based in our Belmont Office, with flexibility across other MSWA sites. Minimum Requirements Tertiary qualifications in a relevant discipline. A minimum of 5 years’ experience in a senior IT management role. Significant experience in creating a strong customer service focus. Demonstrable knowledge of project management and delivery of defined packages of work. Experience in the design and implementation of a data strategy across a multi‑platform environment. History of developing high‑performing teams that are customer focused with a positive attitude and culture. Proven track record of managing third parties, both as managed services and via support contracts. Demonstrated capability to build and maintain key relationships and to manage business expectations. Practical experience of service delivery within a resource‑constrained environment. Understanding of implementing and optimising ITSM toolsets and processes to maximise service delivery effectiveness. Nice‑to‑Have Qualifications Qualifications in ITIL v4 and associated ITSM toolsets. Technical proficiency with SQL, Power BI, DAX, Azure cloud technologies, SQL Server Integration Services, SQL Server Analysis Server, advanced Excel. Knowledge and experience working in the not‑for‑profit sector and/or NDIS. About Us We exist to make a real and lasting difference to the lives of Western Australians – whatever their needs, whatever their neuro condition. The difference each and every one of our team makes can be felt in thousands of homes across the state. Our collective efforts enable us to continue meeting the ever‑growing demand for our allied health services, accommodation, and Services Centres across the state, as well as our contributions to critical neuro research throughout the world, across the country and importantly right here in Western Australia. Benefits Flexible Work Arrangements : We value your input in creating a work schedule that benefits everyone. Salary Packaging : Use some of your salary to pay for everyday expenses before income tax. Growth Opportunities : A career that helps you grow via structured training (that we will pay for) makes a big difference. Generous Leave Benefits : We understand the importance of time and offer a variety of leave options including leave loading, parental leave, blood donor leave, and grandparents leave, among others. Exclusive Discounts : Enjoy savings on a wide range of local and national brands. Health and Wellbeing Perks : Benefit from our comprehensive Employee Assistance Program and substantial healthcare provider discounts. How to Apply If you believe in a life without limits, please apply now by submitting your CV and a maximum two‑page cover letter addressing the Key Criteria outlined above. For a confidential conversation, please email #J-18808-Ljbffr