Credit Integrity Lead

Join the change. Electrify your future We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career. Join the change. Electrify your future. About the role Credit Integrity Lead As the Credit Integrity Lead at AGL, you'll be at the forefront of shaping our compliance strategy and ensuring our Credit and Affordability operations meet the highest standards. Key Responsibilities Lead AGL’s Credit Integrity & Compliance Strategy : Drive the Integrity strategy in partnership with senior leadership, oversee hardship policy governance, manage regulatory issues, and provide strategic insights on industry trends that shape AGL’s credit operations. Strengthen Quality, Governance & Risk Controls : Own the Credit Validation program, ensure vendor and internal quality assurance frameworks meet all compliance standards, maintain full compliance documentation, and actively prevent regulatory breaches and wrongful disconnections. Create Simpler, More Efficient Credit Processes : Use root-cause analysis to streamline compliance and credit processes, resolve process inefficiencies, and improve the ease and efficiency of customer and stakeholder interactions with the Credit team. Drive Operational Excellence & Continuous Improvement : Lead internal and external audits, implement recommended improvements, and support the delivery of operational change and transformation initiatives. Build Capability, Relationships & Stakeholder Alignment : Coach and support internal teams on compliance process, work closely with external partners, manage complex stakeholder interactions, and step into leadership responsibilities when required, demonstrating strong communication, relationship management, and analytical expertise. About you : Proven leadership in credit operations with proven experience, strong knowledge of regulatory guidelines, and ability to step into leadership roles when required. Expertise in credit management and collections, including process analysis, solution design, and successful delivery of operational change or transformation. Strong stakeholder and vendor management skills, with experience handling escalations, building relationships, and facilitating cross-functional collaboration. Advanced analytical and reporting capability, able to develop requirements, manage deadlines, and drive debt performance improvements within the energy industry. Excellent communication and coaching skills, with a track record of training teams, improving customer experience, and managing compliance and risk effectively. What in it for you : Flexible work options and extra leave, including hybrid arrangements, recharge leave, and 20 weeks paid parental leave for primary carers. Exclusive perks and savings, such as discounts on energy, telco, and solar plans, novated leasing, EV subscriptions, insurance deals, and AGL’s share purchase plan. Development and recognition opportunities, including study assistance, Energise reward program, and participation in diversity and inclusion initiatives. Become part of a dynamic team committed to helping shape the future of our credit and affordability function. Apply now and join the change. Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and / or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit : / careers AGL is proud to be a WORK180 Endorsed Employer for All Women. Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy . AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL. Location Docklands VIC 3008 Job Family Group Credit #J-18808-Ljbffr