Senior UI UX Designer

Contract Type: 12-month contract Start Date: Friday, 12 December 2025 Location: QLD, ACT, VIC, NSW Work Arrangement: Hybrid - with potential in-office days for workshops and meetings Hours: Up to 40 hours per week Security Clearance: Must be able to obtain Baseline Job details The organisation is undertaking a multi-year program delivering its new case management solution (CMS) capabilities, the CMS Program. The program will replace a range of legacy business applications with a new platform (D365 Customer Service) and is currently in delivery phase. Accompanying this will be a new portal, currently finalising design and into the early build phase. The organisation is seeking a suitably qualified and experienced UI / UX Designer to support the program. The position performs a critical role in improving the experience for users of the CMS Program platform being built and supported. You'll join a multidisciplinary team working with agile methodologies to deliver user centred designs to improve the usability and accessibility of the CMS and portal. The UI / UX Designer will support the Change and Adoption Lead, in delivering the outcomes for the Agile delivery teams delivering and supporting the CMS Program. Key duties and responsibilities Lead the UI / UX design process for CMS Program within an Agile Framework delivery environment. Extract, analyse and interpret user data and insights to inform designs and provide clear, evidence-based advice to product and delivery teams. Communicate findings and translate user insights into practical recommendations that improve user experience and program outcomes. Lead the establishment and promotion of design guidelines, best practices, and standards. Lead and contribute to the preparation and planning of user research, testing and / or discovery work activities in collaboration with cross-functional teams. Collaborate with business users, Product Owners, subject matter experts (SMEs) and technical teams to create and enhance user centred outcomes. Influence and support the service and product delivery design process by creating UX related artefacts such as user journeys, process maps, wireframes, and prototypes as required. Designing for multiple devices and screen sizes, ensuring responsive, accessible and intuitive user interfaces. Ensuring designs meet accessibility requirements, including WCAG compliance, and support inclusive service delivery. Coach and mentor junior UI / UX APS resource(s) to uplift capability and strengthen design maturity across the program. Essential criteria Proven experience in leading UI / UX design activities or teams, ideally within complex digital, enterprise or government environments. Minimum 3 years of commercial experience as a UX Designer with demonstrated capability across research, interaction design and interface design. Ability to coach and mentor junior UI / UX Designers in using robust design processes and principles. Deep understanding of the Human Centred Design process, including demonstrated ability to select and apply appropriate methodology for research and design activities to achieve delivery outcomes. Demonstrated ability to apply iterative design practices and contribute to continuous improvement of the CMS experience. Demonstrated ability to collect and synthesise data into actionable insights, including communicating clearly through research and design artefacts. Demonstrated ability to collaborate and leverage expertise of others to generate insights, co-design solutions, test concepts and evaluate solution options. Demonstrated ability to think strategically and communicate with influence to inform decision making and drive service and customer improvements. Experience with Adobe XD and Figma, or equivalent tools. Experience with Agile software development and program / project delivery. Excellent communication skills (written and verbal) with the ability to articulate and influence design concepts to a variety of stakeholders. Linda Jona Consultant Let's connect ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - / privacy-policy State: QLD, licensee / s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State : QLD, LHL-02014-Y5F6D. State : SA, licensee / s Manpower Services (Australia) Pty Ltd, LHS #J-18808-Ljbffr