Client Services Advisor

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally. We now have an exciting opportunity for a Client Services Advisor to join our team in the Student Services and Support Directorate . The Client Services Advisor plays a key role in delivering high-quality, client-focused services that support effective enquiry management, resource coordination and continuous improvement within the Client Services team. Full-time, continuing position Based at the Townsville Bebegu Yumba campus, Douglas HEWL 6: $90,821 - $98,369 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits. ABOUT THE ROLE Working closely with the Team Leader, this role plays a key part in monitoring day-to-day operations, managing enquiry queues, and supporting rostering, events, and student presentations. As the first point of escalation for complex student enquiries, you will provide timely and accurate advice that aligns with relevant policies and procedures. The position also involves identifying opportunities to streamline processes, contributing to service delivery improvements, and supporting quality assurance activities that maintain data integrity and minimise risk. You will work closely with colleagues and stakeholders across the University, building strong relationships and contributing to a collaborative, high-performing team culture. Your strong communication skills and professional approach will enable you to confidently engage with students and staff, managing enquiries and complaints with discretion and respect. QUALIFICATIONS, SKILLS AND EXPERIENCE To succeed, you will bring relevant qualifications and proven experience in a fast-paced, customer-focused environment. You will be highly organised, adaptable and comfortable managing competing priorities, with strong problem-solving skills and sound judgement. Proficiency in Microsoft Office and the ability to quickly learn new systems are essential. This is a great opportunity to make a meaningful impact, grow your skills, and contribute to an organisation committed to service excellence. SHAPE YOUR FUTURE WITH JCU At JCU we’re not just shaping minds; we’re shaping the future. As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more. Find out more about JCU, our Careers and our locations. WHY JCU? JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect , we support and empower our people through the provisions of; A generous superannuation scheme with up to 17% employer contributions with UniSuper 36.25-hour full-time working week 5 weeks of annual recreation leave plus leave loading 15 days paid sick/carers leave per year Up to 6 months paid parental leave or 12 months at half pay A range of flexible working options Attractive options for salary packaging Staff study assistance and paid study leave Ongoing professional development support Fitness Passport Corporate discount on health insurance Free Employee Assistance Program (coaching and counselling) Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses Accommodation and Relocation assistance may be negotiated HOW TO APPLY AND CONTACT DETAILS Are you ready to make a difference? Join us at JCU, where your future meets the tropics. Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps: Complete the application form Upload your current resume Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success. Applications close on Tuesday 3 February at 11:55 PM AEST . Please note, we are seeking applicants from candidates with current Australian work rights. For any enquiries about the role, please contact Ashton Blacklock - ABOUT OUR PROCESS At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised. Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used. WHAT MATTERS TO US AT JCU Our People - Our staff, students, and the communities we serve Our Education - Knowledge has the power to change lives Our Place - the Tropics and beyond Our Research - a catalyst for innovation and knowledge generation James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community and are committed to ensuring our learning and working environment is safe and welcoming. #J-18808-Ljbffr