Quality & Learning Specialist

vor 3 Wochen


Adelaide, Österreich Plenti Vollzeit

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.

What's the role?

The Quality and Learn Specialist will play a vital role in enhancing the learning and quality frameworks within the Operations team. By reducing operational errors, improving customer experience, and fostering team excellence, this role ensures the team has the tools, knowledge, and support needed to succeed. This hands-on role encompasses quality assurance, the design and delivery of training, and the ongoing enhancement of quality processes, knowledge management, and training strategies to support and sustain a high-performing team.

What will I be doing?

Quality Management

•Analyse quality results to identify trends, inform process improvements and enhance customer experience
•Proactively identify patterns in quality assurance results and provide actionable feedback and recommendations for improvement Conduct and lead calibration sessions with relevant stakeholders to ensure consistent quality standards
•Prepare and circulate quality reports to key stakeholders, highlighting performance insights and areas for focus
•Review completed audits to ensure consistency and alignment with the quality assurance methodology

Training and Development

•Design and develop engaging learning modules and content, leveraging input from subject matter experts (SMEs)
•Maintain the Learning Management System (LMS), ensuring content is accurate and up to date
•Own and update the knowledge base and documentation, making critical information accessible and relevant
•Identify training and development needs across the team and implement initiatives to address gaps
•Support team leaders in executing training and coaching plans that align with the vision of building the best possible team
•Ensure compliance with company-wide training standards and requirements

Experience:

•5+ years Operations quality assurance or learning/development experience (preferably in banking or financial services)
•In-depth knowledge of operations and customer service principles, practices and processes
•Knowledge of learning management systems (LMS) customer service software, databases and CRM tools
•Outstanding written and verbal communication skills, with the ability to convey complex ideas clearly
•Strong understanding of coaching practices and techniques, with a focus on skill-building and performance improvement
•High attention to detail to ensure accuracy in reporting, documentation, and quality reviews
•Excellent interpersonal skills; able to build rapport, develop and engage team members

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you.

Apply for this job


  • Early Childhood

    Vor 4 Tagen


    Adelaide, Österreich Goodstart Early Learning Vollzeit

    Help provide the best start to a child's life.Make a lasting impact while growing an incredible career  Competitive salary package on par with state primary school Teachers  Get 50% discount off your childcare gap fees + paid parental leave Join us at Goodstart, where your passion and creativity will transform young lives and enrich your teaching...


  • Adelaide, Österreich Goodstart Early Learning Vollzeit

    Company description: Join us at Goodstart, where your passion and creativity will transform young lives and enrich your teaching career.The Federal Government's 10% wage boost is here!Job description: As an Early Childhood Teacher at Goodstart, you'll ignite a love of learning in children, guiding their development with purposeful and energetic teaching...


  • Adelaide, Österreich Goodstart Early Learning Vollzeit

    As an Early Childhood Teacher at Goodstart, you'll ignite a love of learning in children, guiding their development with purposeful and energetic teaching practices.About Goodstart Penfield: Located behind the RAAF base, on a 12-acre block in a rural market farming area.Rated Exceeding National Quality Standards Licenced for 85 children, catering to all...

  • Early Childhood

    Vor 5 Tagen


    Adelaide, Österreich Goodstart Early Learning Vollzeit

    Company description: Goodstart is Australia's largest early learning provider.As a not–for–profit social enterprise, we exist purely to improve the lives of Australia's children and their families.Our people are our foundation, together we are working to ensure children have the learning, development and wellbeing outcomes they need for school and...


  • Adelaide, Österreich Goodstart Early Learning Vollzeit

    As an Early Childhood Teacher at Goodstart, you'll ignite a love of learning in children, guiding their development with purposeful and energetic teaching practices. Your passion for teaching will shine through as you mentor and inspire educational practices in your room, collaborating with our centre leadership team to develop, review, and implement...


  • Adelaide, Österreich Red Appointments Vollzeit

    Our client is an Australian leader in the engineering, design, manufacturing, and servicing of critical electrical infrastructure.A trusted partner, this role will support the business to lead, plan and deliver our clients learning and development strategy.This is a full-time permanent on-site role, based in Edinburgh SA.Your role:Design and deliver training...


  • Adelaide, Österreich Goodstart Early Learning Vollzeit

    About Goodstart Smithfield:90 place centre, open 6:30am - 6:30pmCentrally located with onsite parking & close proximity to public transportFinalist in Hesta awards for advancing pedagogy and practiceStrong community and family involvement - focused on quality and inclusive careSeeking an inspiring educator to join our vibrant team - must be flexible with...


  • Adelaide, Österreich Goodstart Early Learning Vollzeit

    Role: ?Educator - Diploma Qualified  Centre:  Goodstart Aberfoyle Park  Employment Type: Full time, 38 hours per week  Pay: $35.29 per hour The Federal Government's 10% wage boost is here!Help provide the best start to a child's life.Make a lasting impact while growing an incredible career  Be paid at least 5% above award,   Get 50% discount off your...

  • Cruise Ship

    vor 1 Tag


    Adelaide, Österreich Goodstart Early Learning Vollzeit

    Company description: Goodstart is Australia's largest early learning provider.As a not–for–profit social enterprise, we exist purely to improve the lives of Australia's children and their families.Our people are our foundation, together we are working to ensure children have the learning, development and wellbeing outcomes they need for school and...


  • Adelaide, Österreich Allianz Australia Vollzeit

    Customer Advisor Quality Assurance | Expression of InterestAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...


  • Adelaide, Österreich Goodstart Early Learning Vollzeit

    Role: Assistant Director Location: Magill SA Centre: Goodstart Rostrevor Employment Type: Full time – Fixed Term March 2025 for 6 months Pay: Ranges from $39.28 to $40.41 The Federal Government's 10% wage boost is here!Use your experience in early learning and work alongside our Centre Director to support our centre and team Competitive pay at least 7%...


  • Adelaide, Österreich Allianz Australia Vollzeit

    Customer Advisor Quality Assurance | Expression of Interest At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Expression of Interest

    vor 2 Wochen


    Adelaide, Österreich ALLIANZ AUSTRALIA SERVICES PTY LTD Vollzeit

    Customer Advisor Quality Assurance | Expression of Interest At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...


  • Adelaide, Österreich Goodstart Early Learning Vollzeit

    Role: Early Childhood TeacherLocation: Belair – SACentre: Goodstart BelairEmployment Type: Full-time 38 hours per week.PermanentPay: $42.08-$63.86 Per hour + SuperThe Federal Government's 10% wage boost is here!Help provide the best start to a child's life.Make a lasting impact while growing an incredible career.Competitive salary package on par with state...


  • Adelaide, Österreich Goodstart Early Learning Vollzeit

    As an Educational Leader at Goodstart, you'll collaborate with Educators in your centre to observe, review, and continuously enhance the educational programs offered to children.You'll deepen the team's understanding of child development and early years content, guiding the application of the Early Years Learning Framework.Working closely with the centre...


  • Adelaide, Österreich Goodstart Early Learning Vollzeit

    Company description: Role:Early Childhood Teacher  Location: Osborne SA Centre: Goodstart Osborne Employment Type:  Full or Part time Pay: Ranges from $42.08-$63.86 per hour + Super The Federal Government's 10% wage boost is here!* Help provide the best start to a child's life.Make a lasting impact while growing an incredible career * Competitive...


  • adelaide, Österreich Goodstart Early Learning Vollzeit

    Role: Assistant Director Location: Magill SA Centre: Goodstart Rostrevor Employment Type: Full time – Fixed Term March 2025 for 6 months Pay: Ranges from $39.28 to $40.41 The Federal Government’s 10% wage boost is here! Use your experience in early learning and work alongside our Centre Director to support our centre and team ...


  • Adelaide, Österreich Goodstart Early Learning Vollzeit

    Role: Early Childhood TeacherLocation: Belair – SACentre: Goodstart BelairEmployment Type: Full-time 38 hours per week.PermanentPay: $42.08-$63.86 Per hour + SuperThe Federal Government's 10% wage boost is here! Help provide the best start to a child's life.Make a lasting impact while growing an incredible career.Competitive salary package on par with...


  • Adelaide, Österreich Star Pharmacy Group Vollzeit

    Are you passionate about fostering a culture of learning and development?Do you thrive on designing innovative strategies that drive employee engagement, capability growth, and performance within an organisation that supports the health needs of our local communities?We are excited to release our new role at Star Pharmacy Group, Senior Consultant in Learning...

  • Practice Partner

    Vor 6 Tagen


    Adelaide, Österreich Goodstart Early Learning Vollzeit

    Goodstart Early Learning is currently seeking a dedicated Practice Partner, you will be a critical enabler of the State's practice uplift goals, providing coaching and advice on all matters pertaining to quality Early Childhood Education and Care (ECEC), ensuring the delivery of nationally consistent and targeted teaching and learning support.In this...