Donation Processing Specialist

Job Summary Hybrid role with 2 days a week in our Richmond office, 35 hour work week and flexible work arrangements. 5 weeks of annual leave, salary packaging benefits, and opportunities for professional growth. Employee Assistance Program for team members and their family. About us: At CBM Australia, our mission is to end the cycle of poverty and disability. As Australia's only international development organisation focused on disability inclusion, our work improves the quality of life of people with disabilities living in the poorest communities. We have a rewarding opportunity for an experienced and passionate Donation Processing Specialist (Parental Cover Fixed Term) to join CBM Australia. The Donation Processing Specialist is a parental leave cover, joining CBM Australia's Business Operations team on a fixed‑term contract until approximately February. The role is responsible for ensuring the accurate and compliant processing of donations across multiple channels, supporting financial compliance of fundraising campaigns, and maintaining financial systems and documentation. Reporting to the Head of Finance, the position plays a critical role in upholding CBM's financial integrity and operational efficiency. The role works collaboratively across departments and with external providers to ensure smooth donation workflows, PCI compliance, and reconciliation of income. It also contributes to broader finance functions, with a focus on continuous improvement and stakeholder engagement. Founded on Christian values, CBM enables compassionate Australians to be part of creating lasting positive change in our world. Join us and make a meaningful difference Responsibilities Process and reconcile donations across multiple channels including online, regular giving, estate, and philanthropic contributions. Work closely with internal teams and external providers to ensure seamless donation workflows and financial compliance. Maintain and enhance documentation and systems related to donation processing and campaign administration, and support the financial aspects of fundraising initiatives by reviewing campaign materials for accuracy and compliance. Provide backfill support across core finance functions such as accounts payable, receivable, and general ledger entries. Act as a key liaison with external partners, fostering strong relationships to support operational excellence. Ensure the timely reconciliation of donation income with bank accounts and prepare accurate transfer files to support financial integrity. Uphold PCI compliance across all donation processes and proactively escallate any financial or regulatory concerns. Deliver accurate and compliant financial processing for all fundraising campaigns, continually improving donation systems and documentation in collaboration with ICT and Fundraising teams. Support audits and meet reporting obligations, including those required by ACFID and government bodies. Contribute to cross‑functional projects and broader organisational initiatives, bringing a solutions‑focused mindset to collaborative work. Qualifications Proven experience in financial administration, or similar operational finance roles. Strong reconciliation skills, particularly in reconciling donation income to bank accounts. Experience in supporting process and systems development, testing, and documentation. Excel skills and proficiency with financial systems, work activity management systems and CRM platforms. Strong organisational and administrative capabilities, with attention to detail. Ability to manage and meet internal and external deadlines. Demonstrated ability to work productively in an agile environment, managing multiple tasks and competing priorities. Strong interpersonal skills and a collaborative team approach. Ability to build effective relationships with internal stakeholders and external service providers. Understanding of compliance requirements, including PCI standards and financial obligations in fundraising. Commitment to CBM Australia's mission and values, and comfort working within a faith‑based organisation. Willingness to contribute to the growth and development of CBM and its work. What We Offer The chance to make an impact that matters in a team of like‑minded professionals. Flexible working arrangements. Hybrid role, with 2 days a week in our Richmond office. 5 weeks annual leave. Salary packaging benefits up to $15,900 for eligible household expenses + up to $2,650 for meals and entertainment. Paid parental leave. Confidential and free access to our Employee Assistance Program for team members and their family. A supportive team who is committed to fostering genuine career progression. A collaborative and inclusive work environment that prioritises employee wellbeing. Work environment and values‑driven culture that employees state in their feedback, is one of the most inclusive, caring, and enjoyable that they have ever worked in. Additional Information Applications will be considered as soon as they are received. CBM Australia is committed to workplace equity and diversity and encourages applications from candidates with diverse cultural backgrounds and people with lived experience of disability. Please contact using the subject line: Donation Processing Specialist (Parental Cover Fixed Term) enquiry for confidential support to ensure an equitable, barrier‑free application process. We ensure that any information provided to the contact is private and confidential, will only be used to provide accommodations and will in no way determine the outcome of an application. CBM Australia is committed to the safety and best interest of all children accessing CBM supported services and programs and workplace. Preferred candidates are advised that they will be required to sign the CBM Child Safeguarding Standard, and we reserve the right to conduct police checks and other screening procedures prior to employment being confirmed. #J-18808-Ljbffr