Head of Technical Services

What you’ll bring to the team We're looking for a dynamic and experienced Head of Technical to lead technical operations across our iconic Sydney-based attractions: SEA LIFE Sydney Aquarium, Madame Tussauds Sydney, WILDLIFE Sydney Zoo, Sydney Tower Eye and Immersive Game Box Sydney. In this pivotal role you’ll oversee the delivery of safe, compliant and high‑performing technical operations across the cluster. You’ll ensure all assets and infrastructure are maintained to the highest standards, support strategic capital projects and drive innovation and sustainability across our attractions, all while enhancing guest experience and operational excellence. About the role Reporting to the Cluster General Manager (Sydney) you will be responsible for overseeing the maintenance functions across our attractions. From maintaining excellent facility standards at the iconic Sydney Tower Eye to conducting routine maintenance on our Penguin Ride at SEA LIFE to ensuring the temperature is just right for our Koalas at WILD LIFE and leading a talented Studios artist team at Madame Tussauds – no two days are the same in this role. What you’ll do: Technical Leadership & Support Provide expert guidance and hands‑on support across all our Sydney attractions, ensuring timely resolution of faults and minimising downtime that could impact guest experience or brand reputation. Act as the technical lead for the Sydney Cluster, collaborating with teams to ensure compliance with local legislation and global standards. Build strong collaborative relationships across the Merlin teams and contractors to deliver best‑in‑class standards. Strong background in Electrical / Mechanical FM desirable. Asset Management & Compliance Oversee asset lifecycle planning and ensure robust maintenance strategies are in place. Intervene and elevate where asset performance or compliance is at risk, ensuring proactive management and reporting to the General Manager and Global Technical Services. Capital Projects Lead and support short‑ and medium‑term capex projects focused on infrastructure upgrades and asset replacement. Ensure projects are delivered on time within budget and aligned with operational needs and guest experience goals. Innovation & Best Practice Champion innovation across the cluster, identifying opportunities to improve asset performance and guest experience. Share lessons learned and best practices with the wider Regional and Global Technical Services team to support continuous improvement. Environmental Engineering & Sustainability Work closely with the Energy and Sustainability Team to implement green initiatives and reduce the environmental footprint of our operations. Support the deployment of sustainable capex projects that align with Merlin’s global sustainability goals. People & Culture Lead the Sydney technical team with a focus on driving team performance and engagement. Foster a culture of safety, collaboration and continuous development within the Technical Services team. This is a rare opportunity to shape the technical future of some of Sydney’s most unique and beloved attractions. If you’re a strategic thinker with hands‑on technical expertise and a passion for delivering world‑class experiences, we’d love to hear from you. About You A passion for travel and tourism is essential for any of our roles and to truly shine in this position you will also have: Proven experience in a maintenance or facilities team within a high‑demanding and fast‑paced environment. Knowledge of electrical, mechanical and facilities maintenance as well as third‑party and compliance related matters. Strong background in Electrical / Mechanical FM desirable. Ability to understand ride infrastructure maintenance and compliance. Leadership experience and ability to inspire an internal team and direct external contractors. The ideal candidate will also be trained as either a mechanical, electrical or structural engineer, or suitable tradesperson. Benefits Corporate benefits including free access to all our attractions worldwide. Domestic and global opportunities to develop and progress your skills and career in tourism and attractions. Additional leave (including birthday and wellbeing) and three volunteer days to give back to a social cause you care about. Opportunity to be involved with our Diversity & Inclusion initiatives including our Reconciliation Action Plan. Being part of a business built on fun. About Us Merlin Entertainments is the company behind iconic brands such as SEA LIFE, Madame Tussauds, LEGOLAND and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million visitors a year. We’re the leading operator of visitor attractions in Australia and New Zealand with 10 attractions including SEA LIFE, Wild Life, Madame Tussauds and the Fly Treetop Adventures among others. Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves and sustainably manages our precious aquatic habitats, wildlife and natural resources. We strive to achieve this goal through our two charities: Merlin’s Magic Wand and the SEA LIFE Trust. So if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do, then we want to hear from you Merlin Entertainments strongly encourages application from all backgrounds, including people of Aboriginal and/or Torres Strait Islander descent. Please let us know if you require any adjustments to the recruitment process to support your application. Competitive Pay Range. #J-18808-Ljbffr